Somethings wrong with my car help!!!

[cohowap]

So about a year ago I bought a new Ford Focus. I was happy with this Ford Focus because it was nice and a lot better than my old Ford Focus. Two months went by and my Ford Focus stopped at the side of the road. I was shocked, so I call a Ford representative and complained. They had me bring it into the shop for service repair in which they fixed it. I was happy again, but two more months later my Ford Focus died at the side of the road again. So I call a Ford representative and said this is crap man... This is the second time my car died. She said again, that's ok, just bring it to your dealership and get it fixed.

Well crap... They fixed it again and sent me on my way, I was getting mad, but I couldn't do anything because there wasn't a better Ford Focus at the time. So I took my Ford Focus and drove away.

Finally AGAIN two months later, my Ford Focus dies on the side of the road. I call the Ford representative to get it fixed again. And while I was there I saw the new Ford Mustang. I didn't want my Ford Focus after seeing the Ford Mustang anymore so I said something like this:
"my car keeps dying on the side of the road, I want to change it out for that Ford Mustang".

The salesman said ok, we can do that. But he said it was going to cost me another $5000, can you believe that??? They sold me a Ford Focus that always dies on the side of the road and want ME TO PAY EXTRA FOR A FORD MUSTANG REPLACEMENT!!!

I was pissed. So I sat there and complained to the manager and even his manager all day long. But they refused to give me my Ford Mustang for Free. Finally, I get through to the Regional GM who said:

"Sir, your Ford Focus requires GAS. Every time it died on the side of the road, you ran out of gas. When it was brought into the shop, we just put more gas into it for you. Nothing was every really wrong with it. Just because a better car came out, doesn't mean you have the right to trade it for your Ford Escort for free. You should have read to MAKE SURE you knew that your car required gas. We will not trade you a Ford Mustang for a Ford Focus."

Can you believe he said that? There wasn't a sign that said my car needed gas. I was ripped off.

*sarcasm off*

Story doesn't make any sense at all does it? Neither does it when everyone posts the same story replacing the Ford Focus with the Mogul and the Ford Mustang with the Touch Pro.

I just wanted to get a point across to all the Mogul owners out there trying to pull some BS story on getting a free replacement and coming to the communities thinking we are going to back you up.

First off, you owned your Mogul for a while. A new phone comes out and all of a sudden its time to go try to scam sprint into giving you one for free. You aren't entitled to anything. You paid for a Mogul with a 1 yr manufacture's warranty. If you don't like how your mogul is, you deal with the Insurance plan that you signed up for, or ship it to HTC.

Everyone trying to scam sprint out of a Touch Pro knows deep down that the Mogul was a good phone. That it did treat you right over the year you had it. That custom roms made it an excellent phone.

Now, do the morally right thing and cough up the money to support Sprint and their efforts to bring us the best portable technology.

*EDIT: If you can legitimatly get a discount (upgrade plan, new contract), fine that is perfectly acceptable. I don't expect people to pay full price. Just stop thinking your "Owed" a TP.

[Vertigo]

I feel so guilty... should I sent it back?

[Baffles]

My Mogul has been the biggest piece of **** ever. I've been through at least 3 of them, all the failures weren't due to my neglect, and Sprint didn't have anything to give me as replacement this last time, so of course I'm going to complain. I'm not taking a loss in my investment with a Touch, and my Mogul isn't usable at all (locks up within 5 minutes on a fresh flash/hard reset). So personally, I feel I was totally in my bounds to complain, and I don't feel like I am ripping off Sprint with them giving me my $125 Touch Pro.

Also, your analogy is horrible. It's like having a Ford Focus that died requiring total overhaul several times, and wanting them to give you an 09 Ford Focus. The focus/mustang analogy you gave is more like having some cheap flip phone and *****ing because they won't give you a Touch Pro.

[subhumanderelict]

I'm glad someone said it, and with an awesome faux back-story, too. Two months between fill-ups, though? Someone has a little too much faith. Boy, I'd hate to see the look on your face when you realize that the oil needs changing as well.

I agree with you in that people shouldn't try to BS their way into getting a new phone, but if you can, why not? It would be through Sprint's own stupidity that they give a customer a new phone in exchange for their old one.

However, I really don't think it actually works out as often as we think. We hear a few stories (some of which I can't help but question their validity) and then we hear of 50 people who are going to try it. I doubt many of those who made the attempt actually got it.

I think the more likely occurrence is when people get it for the subsidized price. I may even try this myself. I will offer to extend my contract early to get it for $300 versus $550. If they agree to that, why not? I save $150, they get to keep my heart and soul for at least 2 more years. I wouldn't try to go lower than that though as my Mogul has indeed served me well and I didn't even get the phone through Sprint (yay, eBay!), so $300 would be a fairly good deal.

[jthomas8946]

I have to say that was a good story! The Mogul was a great phone and when new technology comes out, we all want what is new. I don't have a sad story, I am just buying one.

[cohowap]

Originally Posted by Baffles

My Mogul has been the biggest piece of **** ever. I've been through at least 3 of them, all the failures weren't due to my neglect, and Sprint didn't have anything to give me as replacement this last time, so of course I'm going to complain. I'm not taking a loss in my investment with a Touch, and my Mogul isn't usable at all (locks up within 5 minutes on a fresh flash/hard reset). So personally, I feel I was totally in my bounds to complain, and I don't feel like I am ripping off Sprint with them giving me my $125 Touch Pro.

Also, your analogy is horrible. It's like having a Ford Focus that died requiring total overhaul several times, and wanting them to give you an 09 Ford Focus. The focus/mustang analogy you gave is more like having some cheap flip phone and *****ing because they won't give you a Touch Pro.

Fine, your phone sucked. Sprint apparently made up for it and gave you a great deal on the TP. So what was the reason for this post?

Originally Posted by Baffles

If I cannot get mine Sunday due to it not being launched, I'll be complaining to Sprint some more to try and get a better deal. They told me to wait until the 19th and get it because they couldn't replace my Mogul.

[kidmet]

This story makes no sense whatsoever. People getting TPs for Moguls aren't using their Mogul's incorrectly, thus making it inoperable (like the story of not using gas). Some people have legit beef with their Mogul. The Mogul as it is VS the Mogul as they say it should work are worlds apart.

I think of it like this. If Ford said the Focus got 30 mpg and then it continually got 15 mpg, and you were given replacement Focus after replacement Focus and they all only got 15 mpg, that would be the Mogul. Then when Ford would release a new model that REPLACED the Focus and the replacement did what it said, that would be the TP. A Focus for the new REPLACEMENT model would be fair. The reason the Focus VS Mustang scenario is off the wall is they are OBVIOUSLY in different price classes. As an EVP member, the prerelease price of the TP and the current price of the Mogul are THE SAME.

/end rant

[TurboFool]

You fail to comprehend our reasoning and then ridicule us? Nice.

We didn't buy a Mogul, fully aware of its limitations and requirements, and then decide to scam Sprint to get the new one. Most, if not all of us, have legitimate problems with our Moguls that are contrary to how the phone was advertised, making it impossible for us to know about them before buying it, especially when we purchased at launch.

As for using insurance, Sprint only replaces your phone with a refurbished model of the same phone via insurance. That's fine if the phone were merely malfunctioning, but our complaints are DESIGN FLAWS. They are inherent in ALL Moguls, and a replacement Mogul wouldn't resolve the problem. And since there's been no comparable alternative during the lifespan of the phone, we couldn't talk them into replacing it with something else.

Deep down YOU know the Mogul sucks, and is a shadow of what it was supposed to be. No custom ROM has ever made the phone run as well as it was expected to.

But go ahead, bash us for our legitimate problems and efforts to get Sprint to resolve a problem created by a phone they released with known flaws and missing functions that they didn't resolve. Have fun.

[Hafrust]

Couldn't have said it better.

[rain1177]

Awesome story!!!