For anyone who cannot connect to the internet try this instead of calling sprint!!

ronyjr929 · #1 (**permalink**) 11-02-2008, 11:25 PM

If your HTC TOUCH PRO is acting up with the internet try this

Go to setting, Connections, Connections, Sprint, Manage Connections
Click and hold Sprint #777 until menu pops up then delete.

Exit....Update Profile, Try Browser.

You might have to try this multiple times ...it worked for me after 2 trys!

Good Luck

AceszHigh · #2 (**permalink**) 11-02-2008, 11:30 PM

Changing the active user profile (under MIP settings) from 0 to 1 worked for me.

Ele7eN · #3 (**permalink**) 11-02-2008, 11:33 PM

Quote:

Originally Posted by AceszHigh

Changing the active user profile (under MIP settings) from 0 to 1 worked for me.

i did that and ran the update profile utility to fix mine.

dibara2003 · #4 (**permalink**) 11-02-2008, 11:50 PM

that would've helped on fri. I spent 30 min. talking to tech support...

Ele7eN · #5 (**permalink**) 11-02-2008, 11:52 PM

Quote:

Originally Posted by dibara2003

that would've helped on fri. I spent 30 min. talking to tech support...

lol, i talked to sprint about it for about 5 minutes until i realized that they had absolutely no idea what they were talking about. then i came here and found the answer. i love this place

dibara2003 · #6 (**permalink**) 11-02-2008, 11:55 PM

Quote:

Originally Posted by Ele7eN

lol, i talked to sprint about it for about 5 minutes until i realized that they had absolutely no idea what they were talking about. then i came here and found the answer. i love this place

my tech support had no clue either... we repeated different versions of doing the same thing until something worked. go figure.

**darren.wlsn1** · #7 (**permalink**) 11-02-2008, 11:55 PM

heres the link if anybody needs the fix. was also problem on the diamond. http://forum.ppcgeeks.com/showthread.php?t=37642

dgoodfella69 · #8 (**permalink**) 11-13-2008, 01:51 PM

wold u believe i spent 30 min talking on the phone to the tech support guy. he told me to do change it from 0 to 1 but not to update the profile. since he couldn't figure it out he wanted me to reset the device. when i told him i just spent all night loading my programs on it and didnt want to do that he told me to go to the store to have them do it. thanks guys

**Cicatrize** · #9 (**permalink**) 11-13-2008, 01:54 PM

I called tech support for mine and ended up just changing my profile to 1 and fixing it myself. I was guiding the tech more than she was guiding me. After I kept telling her how I was navigating through the 778, 3282, 776, etc screens, she was like "...you've done this before, haven't you?" haha

Then she proceeded to tell me how jealous she is that I have a Touch Pro and that she wants one really bad.

robbzbusa · #10 (**permalink**) 11-13-2008, 02:56 PM

I Had Same Prob...bunch Of Idiots...i Had To Do ##786# Get My Code From Sprint And Reboot All Fixed...i Spent 45min On The Phone With Them..what A Waste Of Time...even Though You Can Do A Hard Reset To Restore To Factory Settings This Also Restores Even Better To Factory Settings