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Old 09-01-2010, 10:49 AM
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Hardware Touchscreen Problems

So I've had my phone for a little over two years and I have Sprint's TEP, lately I am unable to use the upper left corner of the Touch Screen. I tried clearing all data from the Phone, but it still doesn't work, I can't even click the little cross to setup the device. Anyone had similar problems and find a resolution. I am extremely tempted to test my TEP out to see how well it will work, anyone have any experience with them will I end up with another TP or TP2?
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Old 09-01-2010, 12:19 PM
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Re: Hardware Touchscreen Problems

Quote:
Originally Posted by deadz View Post
So I've had my phone for a little over two years and I have Sprint's TEP, lately I am unable to use the upper left corner of the Touch Screen. I tried clearing all data from the Phone, but it still doesn't work, I can't even click the little cross to setup the device. Anyone had similar problems and find a resolution. I am extremely tempted to test my TEP out to see how well it will work, anyone have any experience with them will I end up with another TP or TP2?
Really depends on the tech. I had a bad keyboard on my TP, they offered a TP2, Moment or BB. I took the TP2

Since you've never used your TEP (I hadn't either) they'll probably offer a TP2 or similar. Go into a repair facility and just be nice - don't mention an upgrade or anything, let them offer it to you.

If they don't offer the upgrade, take the refurb'd TP - more likely than not it'll be screwed up, and then you have some ammo to talk to a manager with!
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