PPCGeeks Forums HTC Arrive HTC HD2 HTC Thunderbolt HTC Touch Pro 2 HTC Evo 4G HTC Evo 3D Samsung Galaxy S II Motorola Droid X Apple iPhone Blackberry
Go Back   PPCGeeks > Windows Mobile > WM HTC Devices > HTC Touch Pro

Notices


Reply
 
LinkBack Thread Tools Display Modes
  #1 (permalink)  
Old 04-08-2010, 05:41 PM
bongohawk's Avatar
Lurker
Offline
Pocket PC: HTC Touch Pro
Carrier: Sprint
 
Join Date: Nov 2007
Posts: 24
Reputation: 0
bongohawk is a n00b
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Sprint HTC Touch Pro chrome frame cracked at the bottom

I am just wondering what my options are as far as getting my phone fixed or replaced. Yesterday I noticed that the silver Chrome boarder had cracked right next to the mic. Now the MIC still works and so does the phone, but it sort of bugs me that this phone now has this crack at the bottom. I read that a little over a year ago there was a recall on these phone regarding cracking on this chrome section, but I am sure that doesn't apply anymore.

I honestly didn't drop it or bang it against anything, and I don't remember even seeing a hairline crack there. It was weird, I just looked over at it sitting on my desk and noticed it was cracked.

So are my options to take it to a Sprint store and see what the techs tell me and they might let me add TEP (Total Equipment Protection) or are they just going to say, sorry you will have to buy a new phone?
Reply With Quote
  #2 (permalink)  
Old 04-08-2010, 05:48 PM
Dr.8820's Avatar
Account Disabled
Offline
Pocket PC: HTC Shooter/Schubert 32GB
Carrier: T-Mobile
Location: Cleveland, Ohio
 
Join Date: Oct 2007
Posts: 14,018
Reputation: 15481
Dr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation levelDr.8820 can't get a higher reputation level
Mentioned: 26 Post(s)
Tagged: 0 Thread(s)
Wirelessly posted (PPCGEEKS Fire Dept.: Opera/9.70 (Windows NT 5.1; U; en) TMO-US_LEO)

you could fight it, but my advice is pay the deductible and get a TP2!
Reply With Quote
  #3 (permalink)  
Old 04-08-2010, 05:52 PM
bongohawk's Avatar
Lurker
Offline
Pocket PC: HTC Touch Pro
Carrier: Sprint
Threadstarter
 
Join Date: Nov 2007
Posts: 24
Reputation: 0
bongohawk is a n00b
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: Sprint HTC Touch Pro chrome frame cracked at the bottom

I don't have TEP, but could I go into the store and get TEP added after the tech has looked at my phone? I don't mind paying the deductible especially if I can get a TP2.
Reply With Quote
  #4 (permalink)  
Old 04-08-2010, 05:55 PM
Vassago's Avatar
PPCGeeks Regular
Offline
Pocket PC: Samsung Epic 4g
Carrier: Sprint
 
Join Date: Mar 2009
Posts: 97
Reputation: 40
Vassago is just getting started
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: Sprint HTC Touch Pro chrome frame cracked at the bottom

Quote:
Originally Posted by bongohawk View Post
I don't have TEP, but could I go into the store and get TEP added after the tech has looked at my phone? I don't mind paying the deductible especially if I can get a TP2.
You might be sol. They had open enrollment for TEP last month, but now that it's over it's not likely they will let you add it if you are outside the 30 days from purchase window.
Reply With Quote
  #5 (permalink)  
Old 04-08-2010, 07:32 PM
eXcali's Avatar
PPCGeeks Regular
Offline
Pocket PC: HTC Touch Pro
Carrier: Verizon
 
Join Date: Dec 2009
Posts: 82
Reputation: 125
eXcali is keeping up the good workeXcali is keeping up the good work
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: Sprint HTC Touch Pro chrome frame cracked at the bottom

If you don't have TEP currently you are indeed SOL.
Reply With Quote
  #6 (permalink)  
Old 04-08-2010, 07:56 PM
hamagc's Avatar
Halfway to VIP Status
Offline
Pocket PC: Touch Pro
Carrier: Sprint Sero
Location: Lancaster CA
 
Join Date: Nov 2009
Posts: 696
Reputation: 445
hamagc is becoming a PPCGeeks regularhamagc is becoming a PPCGeeks regularhamagc is becoming a PPCGeeks regularhamagc is becoming a PPCGeeks regularhamagc is becoming a PPCGeeks regular
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: Sprint HTC Touch Pro chrome frame cracked at the bottom

they will say "sorry, buy a new phone" but it's worth a shot.
Reply With Quote
  #7 (permalink)  
Old 04-09-2010, 01:09 AM
sprintgirl's Avatar
Halfway to VIP Status
Offline
Pocket PC: ANDROID 2.2 Froyo Deodex
Carrier: Sprint
Location: ILLINOIS
 
Join Date: Feb 2010
Posts: 532
Reputation: 1080
sprintgirl is halfway to VIP status based on repsprintgirl is halfway to VIP status based on repsprintgirl is halfway to VIP status based on repsprintgirl is halfway to VIP status based on repsprintgirl is halfway to VIP status based on repsprintgirl is halfway to VIP status based on repsprintgirl is halfway to VIP status based on repsprintgirl is halfway to VIP status based on rep
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Send a message via Skype™ to sprintgirl
Re: Sprint HTC Touch Pro chrome frame cracked at the bottom

buy a bad esn tp for cheap and replace it yourself...or pay a tech to replace it. the only time you can add tep is...open enrollment, which was in march, within 30 days of upgrade or new purchase or after a paid repair at an authorized sprint repair center. if u are eligible for upgrade i would just upgrade and remember protection is important! i have a case, screen protector...and see hypnotics posts about perfect screen protector application and "protection" for the water markers. he is extremely helpful and knowledgeable. good luck.
Reply With Quote
Reply

  PPCGeeks > Windows Mobile > WM HTC Devices > HTC Touch Pro

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


All times are GMT -4. The time now is 10:00 AM.


Powered by vBulletin® ©2000 - 2024, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO 3.6.0
©2012 - PPCGeeks.com