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Re: Needing Advice Here
I'd hate to say it, but I doubt any Corp store will look over the broken buttons..if they (your brother and dad) have been customers for a long time I think it would be worth a call to Sprint. I can't really see you getting the desired results though. Probably gonna have to fork over the $100. Sucks..
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"I am Mulhiny and I am a flasher"..wmdunn "I am Mulhiny and I'm a phone junkie"..Riley |
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Re: Needing Advice Here
Yeah I figured that... Thing is it doesn't even look like they have ever been dropped or anything. The area around where the buttons broke are clean and smooth... not to mention the service and repair portion of TEP is supposed to cover "normal wear and tear"... I think pressing the volume button consists of normal useage, unless I missed the part where that was considering abusing the device. You're probably right, it just sucks.
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Re: Needing Advice Here
First of all, with the rep cracking the screen while he/she was in the back, they are totally responsible for your physical damage. I'd go straight to their manager and demand it be fixed.
Second, yes anytime there are scratches on a phone, we do consider it physical damage, but at our store, we accept slight scratches, not deep ones. So there is a difference. I say someone just didn't want to help you after they made a mistake.
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