Can't do a hard reset
I just received the TP I purchased thru eBay. The seller said it is new and unused but I can't seem to do a hard reset .
When I press the vol down button(on the side) and the enter key (from keyboard) then the power button, I get a screen that says "SECURITY UNLOCKED" on top of the screen with the screen divided into 4 colors - red, green, blue and white. In the red portion, it reads: RAPH800 SPL-0.40.0000 MicroP-Herman (LED) v0C85 In the green portion it reads: MicroP-Herman (KEY) v0685 PSOC-Paph STAGE_EVT v20 I even tried using the center button (navigation Control) instead of the keyboard enter key as the enter key but the TP just starts up. Am I doing something wrong or the seller messed around with the TP? If the seller did messed with it and unlocked it, how do I get it to hard reset? Thanks in advance for any help. |
Re: Can't do a hard reset
Have you tried using the Clear Storage option in Settings | System? That will accomplisgh the same thing, and at least then once it's reset you can retest the hard keys to see if you can hard reset that way then.
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Re: Can't do a hard reset
its volume down, center key on the d-pad on the front of the phone and power button
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Re: Can't do a hard reset
also it always says security unlocked that doesnt mean its unlocked
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What am I doing wrong? |
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What am I doing wrong. |
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What am I doing wrong? Is there something wrong with the TP? |
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I've am able to reset the device using the Clear Storage option suggested by Covkidd66 (thanks). The reason I am so concerned is that I purchased the TP thru eBay and I hope it is not defective. I never had this problem hard resetting my Mogul or Touch. I think I'll bring it over to a 3rd party Sprint store and see what that say. |
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