Touch Pro Disaster!

schoust · #1 (**permalink**) 12-06-2009, 05:35 PM

Ok Guy's I have a huge issue here I finally decided that I should upgrade my Touch Pro software and went ahead and screwed it all up! I followed the instructions just as they said then as it started to do it's 10 min. upload it stopped? I don't know if I hit a key by accident not sure what happened? Anyway I tried to do what they said by removing the battery when you get the Com era and now I can not reestablish communications through active sink? I tried everything! I even reloaded the drivers? Its like it has no identity? I never had a problem with active sink before this? Now I have nothing but a tri color screen please help!!!!
Thanks

jerebediah · #2 (**permalink**) 12-06-2009, 05:52 PM

are you having problems connecting it to your computer?

ruined · #3 (**permalink**) 12-06-2009, 05:55 PM

Press and hold the power button and vol down buttons. While doing this press the reset button, wait for the unit to boot into the tricolor loding screen and release the vol/power buttons. From here reflash your phone using any of the flash utilites. (Please note, it will not be visable in active sync)

schoust · #4 (**permalink**) 12-06-2009, 06:24 PM

Tried it Ruined it did not work. I have the tri colored screen already up my problem appears to be the fact that the lap top and the phone can not sink to each other? Every time I connect the usb cable I get a message that the device is not recognized? I have tried to reinstall the drivers to the phone and this did not help either? How can I establish the active sink communications? I have tried to continue the flash to no avail the message keeps saying como error and will not continue? Like I said the issue seems as though it's sink related??

jerebediah · #5 (**permalink**) 12-06-2009, 06:36 PM

Quote:

Originally Posted by schoust

Tried it Ruined it did not work. I have the tri colored screen already up my problem appears to be the fact that the lap top and the phone can not sink to each other? Every time I connect the usb cable I get a message that the device is not recognized? I have tried to reinstall the drivers to the phone and this did not help either? How can I establish the active sink communications? I have tried to continue the flash to no avail the message keeps saying como error and will not continue? Like I said the issue seems as though it's sink related??

What OS are you using? I have had this problem where I had to actually go into Windows Mobile Device Center and disconnect previous connections. This is only if you have Windows Vista or Windows 7. Windows XP has an activesyc program...

Rabid_Gypsy · #6 (**permalink**) 12-06-2009, 06:54 PM

Try this

schoust · #7 (**permalink**) 12-06-2009, 08:24 PM

Running WM on the Phone 6 . Guy;s not sure I said but I can not access the phone at all? All I can see is the four colors red green blue and white and have no access what so ever......

**shaggylive** · #8 (**permalink**) 12-06-2009, 08:29 PM

Quote:

Originally Posted by schoust

Running WM on the Phone 6 . Guy;s not sure I said but I can not access the phone at all? All I can see is the four colors red green blue and white and have no access what so ever......

did you actually try this method? you put the rom file on a card and the phone will flash from it.

Quote:

Originally Posted by Rabid_Gypsy

Try this

veedubguru · #9 (**permalink**) 12-07-2009, 12:06 AM

If you see the tri-color screen, plug it into your computer. It should switch to saying "USB" instead of "SERIAL". If it does say USB, and it's connected to your PC, you should be able to flash so long as the drivers are installed on your computer. If you have Active Sync installed, the drivers should be there. You won't actually see a connection in active sync when your phone is in bootloader mode, but your computer should still see it.

Try plugging it in while in bootloader, then try and run one of the ROM Update Utilites. (Basically flash whatever ROM you are trying to use). Your bootloader screen MUST SAY CMONEX somewhere if you are flashing one of the custom ROMs from this site. That will indicate that it was unlocked correctly.

If all else fails, try flashing the stock rom. A stock rom will flash if you aren't unlocked correctly, and at least get you back to a usable state. You can find the stock rom links in the CDMA Touch Pro Upgrades section.

ALSO: what Jerebediah mean by what version of Windows you were using, he was referring to your computer, not the phone. Reason why:
Windows XP needs Active Sync
Windows Vista & 7 needs Windows Mobile Device Center

schoust · #10 (**permalink**) 12-07-2009, 06:03 PM

Hmm sorry Guy's I was not sure exactly what you were saying? I have Xp Pro.How do you flash to the card? I can not communicate at all with the phone? I keep getting the message that the device is not recognized know matter what I do although I can see something is there in the device manager? I have tried reloading the drivers and to no avail. How do I get the Computer to recognize the phone if it can not see that it is there? I think I understand what you are saying about flashing to the card but I think I must be able to connect to the device through active sink or I'm dead in the water?? Thanks