Verizon tp2 not discontinued please sticky

BeanAnimal · #1 (**permalink**) 10-28-2009, 11:13 AM

I am getting kind of tired of the "VZW TP2 DISCONTINUED" threads.

I just spent over 2 hours on the phone with VZW customer relations. I worked my way up through several layers of management and explained that there are numerous reports from VZW reps telling people that the TP2 is discontinued.

The calls went all the way to the folks that specify what devices will or will not be part of the VZW product lineup.

REST ASSURED THE TP2 HAS NOT BEEN DISCONTINUED! The simple fact is that sales are high and HTC has been very slow to get shipments out the door.

It appears that salespeople are making up stories to justify talking people into other devices. Remember, these folks work on commision, they want a sale NOW not when the device comes back in stock. They will tell you the device is discontinued or has problems to get you to purchase something else on the spot. They know if you wait, THEY will lose the sale to some other rep!

MODS:
Do us all a favor and sticky this.

**WarChild** · #2 (**permalink**) 10-28-2009, 11:27 AM

it would be kinda dumb for a company to invest that kind of money and not even use the product. good job!

Isror · #3 (**permalink**) 10-28-2009, 11:36 AM

Screen shots or it didn't happen

ZuneNinja! · #4 (**permalink**) 10-28-2009, 11:48 AM

Quote:

Originally Posted by Isror

Screen shots or it didn't happen

How about no. If you can't understand why it isn't discontinued by the previous posts, then just give up.

BradP · #5 (**permalink**) 10-28-2009, 11:51 AM

Quote:

Originally Posted by Isror

Screen shots or it didn't happen

Screen shots of his phone conversation...is that what you were requesting?

**Malatesta** · #6 (**permalink**) 10-28-2009, 11:55 AM

As I've stated before, if a company were to discontinue a product, the easiest way to do that is simply pull it from their website instead of continually advertising for it.

Guess what Verizon hasn't done?

These "Verizon has discontinued the TP2" memes are totally ridiculous, so ridiculous I'm surprised that we need to sticky this.

Should I also sticky a note that the U.S. Post Office isn't looking into a way to charge for email too? (no offense to the OP either, just venting too).

Isror · #7 (**permalink**) 10-28-2009, 11:57 AM

Quote:

Originally Posted by BradP

Screen shots of his phone conversation...is that what you were requesting?

Sorry wish there was a better way to emphasize sarcasm in text

Isror · #8 (**permalink**) 10-28-2009, 12:05 PM

I too was told that Verizon was going to be replacing the Touch Pro 2. Now everyone can kick and scream "smart business" all they want, but what if in some small chance this were true? It wouldn't be the first time Verizon has done something radical like this. It isn't all that impossible to fathom either.

Verizon is launching a whole new series of phones over the next few months; Verizon could simply have a contractual obligation with HTC to sell a certain amount of different devices over a certain period of time (which would answer why they haven't pulled the Touch Pro 2 from the web site).

Keep an open mind, for ever 10 people claiming that Verizon isn't canceling the device, I can get you 20 that say they are, and all of which come from within Verizon. Its been Verizon's biggest issue; consistent and accurate training of their employees, not to mention the above statement of being on commission and trying to get paid at the end of the day by getting a customer into another device.

SundayDuffer · #9 (**permalink**) 10-28-2009, 12:13 PM

Quote:

Originally Posted by BeanAnimal

MODS:
Do us all a favor and sticky this.

why?

animez · #10 (**permalink**) 10-28-2009, 12:15 PM

Quote:

Originally Posted by Isror

I too was told that Verizon was going to be replacing the Touch Pro 2. Now everyone can kick and scream "smart business" all they want, but what if in some small chance this were true? It wouldn't be the first time Verizon has done something radical like this. It isn't all that impossible to fathom either.

Verizon is launching a whole new series of phones over the next few months; Verizon could simply have a contractual obligation with HTC to sell a certain amount of different devices over a certain period of time (which would answer why they haven't pulled the Touch Pro 2 from the web site).

Keep an open mind, for ever 10 people claiming that Verizon isn't canceling the device, I can get you 20 that say they are, and all of which come from within Verizon. Its been Verizon's biggest issue; consistent and accurate training of their employees, not to mention the above statement of being on commission and trying to get paid at the end of the day by getting a customer into another device.

LOL! It's not being discontinued. Is it so hard to believe that a CS would lie to pad their paycheck? That's a lot easier to swallow than the idea VZW would invest all they have into this phone and it's launch to sell some 10k or so phones.