Why do they make you wait 72 hrs for the price drop with sprint?

[rocksthaman]

Is it time to make up an excuse? Its not like they are going to come to some grand conclusion in 72hrs , because if im not mistaken we all get the same 72 hrs starting at different times . Any insight into what the purpose of the 72hrs is ?

On a side note they did say that they were price matching with Verizon .

[xpsworm]

They have to get authorization from Regional Managers to reset your account

[dallas contractor]

Or maybe your 30 days would be up and stuck without $150 to match Verizon.

[meechieervin]

i didnt they gave it to me right then

[WarChild]

Originally Posted by rocksthaman

Is it time to make up an excuse? Its not like they are going to come to some grand conclusion in 72hrs , because if im not mistaken we all get the same 72 hrs starting at different times . Any insight into what the purpose of the 72hrs is ?

On a side note they did say that they were price matching with Verizon .

I didn't wait 72 hrs emailed ecare bout 4 hours later got my discount and email confirmation .

[amw1972]

there are several ways for retentions/cancellations/account services can credit your account.

I, too, have to wait 72hrs...and I wasn't having it. So when I called acc't services again...they explained it to me.

The 72 hour wait is the follow the chain of command one where they route the request up thru to the regional manager like one poster already said. Apparently these price match requests actually is supposed to go ALL the way up to Kansas City, Sprint HQ.

Another may be how acc't services hooked me up back in the day of the original Instink...where they gave to TWO $75 service credit...that they approved and applied right then and there....so I think the dollar amt has something to do with it as well