got TOUCHPRO2 with SERO phone work but no internet!!!!!

[Rusty45398]

Whats the deal??? Anyone in here know?

[stevedusa]

Did an Over-the-Air programming/provisioning occurred? It's suppose to happen after you activate a new device.

If not, call them and ask for it.

[Rusty45398]

what do I ask? Over-the-Air programming/provisioning?

[stevedusa]

Originally Posted by Rusty45398

what do I ask? Over-the-Air programming/provisioning?

Well if you can tell us how did you activated it, online, phone, or what, maybe we can help you out.

[Rusty45398]

it says I have the ppct7380sp on my account information screen

[stevedusa]

Originally Posted by Rusty45398

it says I have the ppct7380sp on my account information screen

Yes we know, what I am asking is, did you had a Sprint phone earlier to this? And when you get it, how did you have it activated?

On their website doing "Activating a new phone"? Calling them on the customer service hotline? Or it came as the way it is already activated?

We can't help you if you don't give us appropriate information.

[Rusty45398]

Yes, I went from a mogul to the TP2 via online activation

[Table83]

That is a network issue. If you call tech support they should be able to walk you through it.

On my TP You would go to start, settings, system, update profile. That would fix it. You should still have the option on the new phone. Unless sething seriously changed.

Sooo... Tell us how you like the phone!

[stevedusa]

Originally Posted by Rusty45398

Yes, I went from a mogul to the TP2 via online activation

Okay then you should receive an Over-the-Air provisioning/programming shortly after the swap. If you have not, call them or do the "Update Profile" as Table83 mentioned.

Good luck!

[Rusty45398]

How do I update profile on TP2?