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  #1 (permalink)  
Old 09-08-2009, 01:24 PM
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got TOUCHPRO2 with SERO phone work but no internet!!!!!

Whats the deal??? Anyone in here know?
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Old 09-08-2009, 01:25 PM
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Re: got TOUCHPRO2 with SERO phone work but no internet!!!!!

Did an Over-the-Air programming/provisioning occurred? It's suppose to happen after you activate a new device.

If not, call them and ask for it.
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Old 09-08-2009, 01:26 PM
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Re: got TOUCHPRO2 with SERO phone work but no internet!!!!!

what do I ask? Over-the-Air programming/provisioning?
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Old 09-08-2009, 01:30 PM
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Re: got TOUCHPRO2 with SERO phone work but no internet!!!!!

Quote:
Originally Posted by Rusty45398 View Post
what do I ask? Over-the-Air programming/provisioning?
Well if you can tell us how did you activated it, online, phone, or what, maybe we can help you out.
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Old 09-08-2009, 01:33 PM
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Re: got TOUCHPRO2 with SERO phone work but no internet!!!!!

it says I have the ppct7380sp on my account information screen
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Old 09-08-2009, 01:40 PM
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Re: got TOUCHPRO2 with SERO phone work but no internet!!!!!

Quote:
Originally Posted by Rusty45398 View Post
it says I have the ppct7380sp on my account information screen
Yes we know, what I am asking is, did you had a Sprint phone earlier to this? And when you get it, how did you have it activated?

On their website doing "Activating a new phone"? Calling them on the customer service hotline? Or it came as the way it is already activated?

We can't help you if you don't give us appropriate information.
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Old 09-08-2009, 01:42 PM
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Re: got TOUCHPRO2 with SERO phone work but no internet!!!!!

Yes, I went from a mogul to the TP2 via online activation
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Old 09-08-2009, 01:43 PM
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Re: got TOUCHPRO2 with SERO phone work but no internet!!!!!

That is a network issue. If you call tech support they should be able to walk you through it.

On my TP You would go to start, settings, system, update profile. That would fix it. You should still have the option on the new phone. Unless sething seriously changed.

Sooo... Tell us how you like the phone!
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Old 09-08-2009, 01:44 PM
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Re: got TOUCHPRO2 with SERO phone work but no internet!!!!!

Quote:
Originally Posted by Rusty45398 View Post
Yes, I went from a mogul to the TP2 via online activation
Okay then you should receive an Over-the-Air provisioning/programming shortly after the swap. If you have not, call them or do the "Update Profile" as Table83 mentioned.

Good luck!
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Old 09-08-2009, 02:41 PM
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Re: got TOUCHPRO2 with SERO phone work but no internet!!!!!

How do I update profile on TP2?
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