NEED ANSWER TODAY**** conserning Asurion "warrenty"

[aedon]

Originally Posted by gTen

This is common knowledge these days, effectively as far as their system is concerned the TP2 is not a smartphone. No matter what you do its 100% impossible to get a new phone on an old plan because it won't let them. Even a supervisor can't overwrite this, its hard coded into the system.

The SERO plans for example have an option to convert to SERO premium which is $10 extra a month. as for the old family plans not much you can do, the only way to make it remotely work out is if you have 4-5 lines and get the ERDP plan.

Comming from someone wiith SERO trying to get an upgrade.....
let me tell you its a royal pain.
Absolutly no store can do the change to SERO premium or SERO premium+data

Not even a corperate store.
My mom tried to get a phone upgraded to a "smartphone" (I say that only cause its a Moto Titanium running 2.1 and has about the speeds of 2g at its best) and they couldnt do it at our sprint store.

So she went to a corpret sprint store about 20 mins away.
They couldnt do it either.

We called customer services and talking (more like argued) with them for like 3 hours;
they couldnt do it either

The only way for a SERO account to upgrade is through Employee Account Services online and its hit an miss with them
Some people on their end dont like to upgrade seros and try to get you out of the sero and others tell you compleatly wrong information

But they are the only ones "capable" of accessing a sero account.

They dont have SERO on any computer system across sprint but in their online "specialists"

[aedon]

Originally Posted by elesbb

did you purchase the phone through a third party or through sprint ? because if its a two year upgrade then you must upgrade your plan . I signed up for simply everything and the only upgrade I would have to do is the 10 dollar fee . even if I bought a 3g only phone like the arrive . since your contract expired , you are getting the phone at a "new sign up" price plus the discount for your upgrade and in order to do the new contract upgrade you must sign another contract . I was told if I buy any 3g phone via ebay or 3rd party I will be able to keep the current plan with no change .

what plan are you on now ?

Dont get carried away into thinking that you can get ANY 3g phone.
thats a lie. (well a half truth)
the arrive may be 3g, but they concider it like a 4g saying that it can use as much data as a 4g phone so it goes under the same plans as a 4g device.
Same for the iphone

I had quite a few chats with multiple reps about it cause I was lookin at getting maaaybe the iphone or arrive because I didnt want to pay for a 4g SERO contract since that would double my monthly contracts

They told me that the arrive and iphone are both "High Consumption Data phones" and will require a data charge just as any 4g phone would

[Aleki]

Originally Posted by aedon

Comming from someone wiith SERO trying to get an upgrade.....
let me tell you its a royal pain.
Absolutly no store can do the change to SERO premium or SERO premium+data

Not even a corperate store.
My mom tried to get a phone upgraded to a "smartphone" (I say that only cause its a Moto Titanium running 2.1 and has about the speeds of 2g at its best) and they couldnt do it at our sprint store.

So she went to a corpret sprint store about 20 mins away.
They couldnt do it either.

We called customer services and talking (more like argued) with them for like 3 hours;
they couldnt do it either

The only way for a SERO account to upgrade is through Employee Account Services online and its hit an miss with them
Some people on their end dont like to upgrade seros and try to get you out of the sero and others tell you compleatly wrong information

But they are the only ones "capable" of accessing a sero account.

They dont have SERO on any computer system across sprint but in their online "specialists"

Did you call the SERO/EPRP sales line or the regular *2 CS? They are the only people who can change your account to SERO P.