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  #1 (permalink)  
Old 01-17-2011, 09:18 PM
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HTC Touch PRO 2

Alright so I have this HTC Touch PRO2 for the Sprint Network.

It will NOT turn on for anything. The amber light comes on signifying that it is charging but the power button will not turn the device on. I have tried putting two different batteries in and no results.

I would like to get this fixed without having to take it in. Any and all information is helpful.

Thanks,
Eric
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Old 01-17-2011, 09:24 PM
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Wirelessly posted (PPCGEEKS Fire Dept.: Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 8.12; MSIEMobile6.0) Sprint T7380)

are you running stock or custom rom?
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Old 01-17-2011, 09:27 PM
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Re: HTC Touch PRO 2

I believe stock.
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Old 01-17-2011, 09:44 PM
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Re: HTC Touch PRO 2

ahh, sounds like the screen of death. i usually call the tp2 from another line and the screen comes back, if not, i think you'll have to make that trip .
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Old 01-17-2011, 09:51 PM
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Re: HTC Touch PRO 2

So the screen not working will cause the power button not to work? I am not hearing any sounds or feeling it vibrate.
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Old 01-17-2011, 09:57 PM
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Re: HTC Touch PRO 2

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Originally Posted by Dr.8820 View Post
ahh, sounds like the screen of death. i usually call the tp2 from another line and the screen comes back, if not, i think you'll have to make that trip .
if he's tried 2 different batteries then i doubt its that. sounds to me like someone has to make that trip to the sprint store. hope you have TEP OP.
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Old 01-18-2011, 12:53 AM
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Re: HTC Touch PRO 2

doesnt sound like a sod to me, more like a defective power button. if it was a sod the tp2 would be froze. the fact that the charge indicator light goes on and off when you plug/unplug suggests its not a sod to me. its like this. if you are charging your tp2 and then have a sod. the charge indicator light will stay on even if you unplug the tp2. if you are running off battery and have a sod, if you were to try and charge it, the light would not come on when you plug it in.

not to mention the fact that you say the device is powered off and wont turn on. a sod happens with the device on. it definitely sounds like a bad power button to me. like the others said, its time to take a trip to sprint.
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Old 01-18-2011, 01:02 AM
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Re: HTC Touch PRO 2

I took the easy trouble shooting steps lol, I pay insurance and always use it !
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Old 01-18-2011, 06:45 AM
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Re: HTC Touch PRO 2

Quote:
Originally Posted by Eric2 View Post
Alright so I have this HTC Touch PRO2 for the Sprint Network.

It will NOT turn on for anything. The amber light comes on signifying that it is charging but the power button will not turn the device on. I have tried putting two different batteries in and no results.
Possibly yer batteries are too low to boot or bad. Two batteries super low/bad? Maybe...

...try charging for 20-20 mins straight. Then try power button. Else, try using a battery that is known to be good (friend or Sprint store)...

Hopefully this will work...
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Old 01-18-2011, 10:24 AM
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Re: HTC Touch PRO 2

Power button may be dead. Try pulling out the battery, putting it back in, and putting it on the charger for about 20 minutes. Then press the soft-reset underneath the battery cover. If you get something on the screen, you have a dead power button. If nothing comes up, then there are a number of things that can be wrong, all of which can be difficult to fix without equipment coverage
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