Help lost all contacts

Melissa1227 · #1 (**permalink**) 03-26-2010, 09:50 AM

Can someone help me. I am a total newbie at this. I followed the directions on the HTC website when updating my phone but when i went back to sync it did not sync my contacts. Have I lost it all completely?

neudof · #2 (**permalink**) 03-26-2010, 10:22 AM

What were you syncing it with? Outlook, My Phone?

Melissa1227 · #3 (**permalink**) 03-26-2010, 10:31 AM

just my pc... i think i messed up huh

itbmd · #4 (**permalink**) 03-26-2010, 10:42 AM

Hey Melissa,

You mean you were just plugging in the USB cable and then Activesync would synchronize? Did you sync your contacts somewhere (to outlook, etc?)

I haven't done the Sprint upgrade, so maybe someone who has can confirm/deny if it does a full flash; in which case I'm sorry to say I think you did lose them.

I'm assuming you don't back them up externally somewhere. I use PIMBackup, an old program; there's newer alternatives like MyPhone, but PIM does what I need. Outputs it to a file, which I have saved in my email, and on my external hard drive.

Losing your contacts would be a pain, so everytime before I flash I use PIMBackup to create a new file and save that file. Not sure it helps now, but you know for the future.

Honestly if you can't retreive them, my only other suggestion would be to go through your online cell account and look at your call log. Start putting in the numbers you recognize (though chances are you have those memorized anyway). It's the numbers you don't recognize you may have to send a few texts "who is this again, sorry I lost my contacts". Best of luck and I HTH somewhat. Wish I had a better solution.

Touhy · #5 (**permalink**) 03-26-2010, 10:45 AM

did you use active sync?
http://www.htc.com/us/content/docume...printTP2MR.pdf

that is the "guide" but i use myphone.

Melissa1227 · #6 (**permalink**) 03-26-2010, 10:46 AM

yup FML... i didnt realize i needed to back it up to another source. oh wells... over a hundred contacts gone. thank goodness for Facebook lol..

Thanks for your help guys.

Melissa1227 · #7 (**permalink**) 03-26-2010, 10:47 AM

yea i just followed those instructions @touhy. it didnt work.

Touhy · #8 (**permalink**) 03-26-2010, 10:49 AM

Quote:

Originally Posted by Melissa1227

yea i just followed those instructions @touhy. it didnt work.

let this be a lesson to you missy!!! www.myphone.microsoft.com
but hey look at it this way, you wont have numbers in there from people who dont call. =)

kb112 · #9 (**permalink**) 03-26-2010, 10:56 AM

Also Sprint is supposed to have an automatic contact backup online. But I think you gotta set it up and it updates OTA. I never looked into it though. But MyPhone works perfect for me and Outlook as well. Better luck next time.

KB

Scout123 · #10 (**permalink**) 03-26-2010, 11:04 AM

Where is your contact information stored on the PC? Outlook? Are they still on the PC, just not syncing to your phone? If so, maybe you just need to check the sync settings in ActiveSync and make sure "Contacts" box is checked...