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  #21 (permalink)  
Old 03-18-2010, 10:45 AM
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Re: Sprint Touch Pro 2 7.1 upgrade?????

Just to stir the pot ....

http://www.wmexperts.com/sprint-touc...oming-tomorrow

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Old 03-18-2010, 10:46 AM
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Re: Sprint Touch Pro 2 7.1 upgrade?????

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Originally Posted by hyattdriver View Post
Ok guys and gals, I just wanted to let everyone know how dumb some of the tech support are over at Sprint. I called Sprint yesterday to try and confirm the 6.5 update that is supposed to happen tomorrow the 19th. When I was talking to the tech support the rep told me that Sprint had this meeting earlier in the day to talk about the upgrade and here is what the rep said. "Sprint is not going to be giving the 6.5 upgrade to the Touch Pro 2, Sprint is going to skip over that upgrade and in the second half of this year they will upgrade the TP2 to Window Phone 7.1"........WOW I said, do you know what your talking about? There is no such thing as 7.1, the rep didn't like that remark.... I proceded to tell the rep that there is no phone on this planet right now with "any" carrier that will be upgraded to the window phone 7... the rep laughed at me and insisted it was true and told me that they couldn't wait till the second half of the year to prove me wrong. So I said thanks and called back 3 seconds later and got another rep and they told me that 6.5 is scheduled for the 19th. Either the first rep is on drugs, sleeps during the meetings or someone is playing a joke with them giving them wrong info deliberately. =D> Any thoughts??
you should post this story here---> http://forum.ppcgeeks.com/showthread.php?t=114393 - would be a perfect story for this thread...LOL.
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  #23 (permalink)  
Old 03-18-2010, 10:58 AM
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Re: Sprint Touch Pro 2 7.1 upgrade?????

WOW! Ok, I waa talking to tech support, I thought it was funny and sad while trying to get some info on the update. Forgive me for posting my exp. Im not sure about the 19th either but I was just trying to get conf. from Sprint for my fellow geeks.
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Old 03-18-2010, 11:01 AM
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Re: Sprint Touch Pro 2 7.1 upgrade?????

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Originally Posted by hyattdriver View Post
WOW! Ok, I waa talking to tech support, I thought it was funny and sad while trying to get some info on the update. Forgive me for posting my exp. Im not sure about the 19th either but I was just trying to get conf. from Sprint for my fellow geeks.

personally I thought it was funny in an all to familiar sad way the lack of information given or available to the CS of ANY provider has to utilize as a tool to communicate with some degree of reliability with the customers themselves when they call

you would think the providers would understand that the CS are the front line of communication and that having people in that spot with good information for a change would greatly reduce the need for a "retentions" department

I lol'd regardless
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Old 03-18-2010, 11:03 AM
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Re: Sprint Touch Pro 2 7.1 upgrade?????

i thought it was funny...just confirms my previous statement that the reps are ignorant to say the least.
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Old 03-18-2010, 11:18 AM
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Re: Sprint Touch Pro 2 7.1 upgrade?????

Are you guys kidding me? I just bought a TP2 because I too heard that WM 7.1 was coming out! J/K
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Old 03-18-2010, 11:23 AM
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Re: Sprint Touch Pro 2 7.1 upgrade?????

I too thought it was funny, but like I've said in other threads some people need to get the sticks out of their arses.
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Old 03-18-2010, 11:32 AM
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Re: Sprint Touch Pro 2 7.1 upgrade?????

Quote:
Originally Posted by Yay 4 Juggs View Post
i thought it was funny...just confirms my previous statement that the reps are ignorant to say the least.

There is a difference between ignorance and not being informed. I can tell you that this information has not been put out to the majority of the reps. and if they don't know that is because Sprint doesn't want the info released for whatever reason. There are those that do know but have a non disclosure clause and cannot say anything.

I don't know why some choose to pull things out of their arse instead of just saying they don't have the information though.



I wonder what time it will be posted on the Sprint.com site......
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Old 03-18-2010, 11:44 AM
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Re: Sprint Touch Pro 2 7.1 upgrade?????

Sprint is releasing a rom for the TP2? First I heard of this


Doh! lol
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  #30 (permalink)  
Old 03-18-2010, 12:06 PM
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Re: Sprint Touch Pro 2 7.1 upgrade?????

Gotta be kidding me... Wasting calls to reps. Why do we get a new thread like this everyday. If you already know the reps don't know anything (as this forum says a million times a day) then why waste a call to them?

And people wonder why cell phone companies charge so much? Calls are expensive...

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