Sprint charged me $125 for equipment wtf?

[thesfactor]

Called back again and spoke to another kind lady called Linda - Advanced Tech Support. She apologized for the mistake and said she would take care of it for me. She told me that she had placed a credit on the account and it would appear in 3 business days max and asked me to hold off on paying my bill until the credit showed up. She said her supervisor had already approved the bill and it just needed to take effect. I have her employee ID as well and will wait until it shows up on my account. I also asked her to call me back in 3 days just to confirm the same thing. Hopefully everything will work out ok. Knowing Sprint this can all be a nightmare sometimes, I can almost see myself calling back in 3 days and having to explain the whole thing all over again to someone brand new and they pretty much tell me there is nothing they can do and the other person shouldn't have told me what she did...Sprint is bonkers sometimes!

[Dorenda]

If that does not work call the Better Business Bureau. They will handle the issue. Sprint Managment does not like it when they get involved and they will do whatever it takes to get the BBB off of their backs. Worked 4 me and several of my friends who has had issues with Sprints janky customer service.

The BBB is better at disputing customer needs and issues than we do so they sort of have the upper hand. Don't be afraid to use them, matters like these is exactly the reason that we need them.

You can call them or go online. (Google search for their site) they are fast with responses.

[thesfactor]

Update: Turns out this lady Linda really meant it when she said she would fix it. I received an email saying that they had credited me for $125+tax (since I was charged over 15 dollars in tax this time) so that fixed my bill. Thanks again to everyone who replied, and big thanks to Linda for helping out!