Storage Card Issue

Dorenda · #1 (**permalink**) 12-16-2009, 09:27 PM

I just bought my Touch Pro 2 on Saturday. My phone was working fine and all of a sudden 2day it won't read my 8gb storage card. Advanced Tech support told me that since my storage card came from a Touch Pro it wouldn't work. Then she told me that it needed to be formatted. After I explained to her that I'm no fool and that I knew what I was doing she hung up on me. Has anyone else had this issue?

HTC_TP · #2 (**permalink**) 12-16-2009, 09:50 PM

Quote:

Originally Posted by Dorenda

I just bought my Touch Pro 2 on Saturday. My phone was working fine and all of a sudden 2day it won't read my 8gb storage card. Advanced Tech support told me that since my storage card came from a Touch Pro it wouldn't work. Then she told me that it needed to be formatted. After I explained to her that I'm no fool and that I knew what I was doing she hung up on me. Has anyone else had this issue?

Yeah, you are correct that was bad tech support information....I transferred my card right from my TP to my TP2 without any issue. Do you have access to a card reader? Pull the card and test if you can "talk" to it form a PC first, then copy the data off and go ahead and format the card and that should resolve the issue.

If you cannot see the card contents from either a PC(card reader), or another phone, then the card is bad and needs to be replaced.

Either way...good luck.

**darren.wlsn1** · #3 (**permalink**) 12-16-2009, 09:56 PM

what, bad tech support? lol, i think you got a bad card. is it a knockoff from ebay?

HTC_TP · #4 (**permalink**) 12-16-2009, 10:19 PM

Quote:

Originally Posted by darren.wlsn1

what, bad tech support? lol,

Unbelievable, I know! I manage tech support for an airline, and nothing grates me more than bad tech support

.....and there's plenty of "bad" around to keep me on edge constantly!

Dorenda · #5 (**permalink**) 12-16-2009, 10:36 PM

Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 8.12; MSIEMobile6.0) Sprint T7380)

It worked on the PC and my TP1. So I'm guessing that something is wrong with my phone.

No I bought my storage card from Amazon.com it works perfectly except in my TP2.

**p-slim** · #6 (**permalink**) 12-16-2009, 10:38 PM

Quote:

Originally Posted by Dorenda

Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 8.12; MSIEMobile6.0) Sprint T7380)

It worked on the PC and my TP1. So I'm guessing that something is wrong with my phone.

No I bought my storage card from Amazon.com it works perfectly except in my TP2.

I had the same issue, unfortunately you're going to have to reformat your storage card and it should work perfectly. use a computer to reformat it to fat32

**JAVIERBOND007** · #7 (**permalink**) 12-16-2009, 10:59 PM

I agree with you guys reformat should fix the problem, hope you getting working.

Dorenda · #8 (**permalink**) 12-16-2009, 11:06 PM

Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 8.12; MSIEMobile6.0) Sprint T7380)

I hard reset and it works sometimes. Thanx for all the quick responses. I will reformatt 2morrow.

kabuk1 · #9 (**permalink**) 12-16-2009, 11:09 PM

This used to happen to me all the time with my old HP PDA. Some files would get corrupted & the card wouldn't mount properly. Just reformat it & don't ever listen to tech support. They're usually just poorly trained schmucks who just read from a very limited script. Its much better to just come here if you have a problem, we know more than tech support, lol...

HTC_TP · #10 (**permalink**) 12-16-2009, 11:34 PM

Quote:

Originally Posted by kabuk1

....don't ever listen to tech support. They're usually just poorly trained schmucks who just read from a very limited script. Its much better to just come here if you have a problem, we know more than tech support, lol...

So true....I like to hang out with smart people - that's why I keep coming back to PPCGeeks day after day!