PPCGeeks Forums HTC Arrive HTC HD2 HTC Thunderbolt HTC Touch Pro 2 HTC Evo 4G HTC Evo 3D Samsung Galaxy S II Motorola Droid X Apple iPhone Blackberry
Go Back   PPCGeeks > Windows Mobile > WM HTC Devices > HTC Touch Pro 2

Notices



Reply
 
LinkBack Thread Tools Display Modes
  #1 (permalink)  
Old 02-28-2010, 01:55 PM
yonif99's Avatar
PPCGeeks Regular
Offline
Pocket PC: HTC Touch Pro
Carrier: Sprint
 
Join Date: Dec 2008
Posts: 53
Reputation: 10
yonif99 is a n00b
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Insurance will send me a new phone??? Cant sell!

So I cracked the screen, so now all I see is cracks and lines. But everything else works (at least calling-i just open the keyboard). So two q's do I tell them it broke and keep ot for no reason? I mean i cant sell it bc it has my stored email passwords and if i sell it and the guy fixes it he'll have my info. Also sprint said theyll send me a new one bc they dont have refurbs in stock. I thought u get a new one anyways? Bc I wanted to get the new one, sell it, and buy the TP new.
What I mean is, I have the TP2, and want a new TP (not refurb!)

Last edited by yonif99; 02-28-2010 at 02:05 PM.
Reply With Quote
  #2 (permalink)  
Old 02-28-2010, 02:10 PM
Mojary's Avatar
PPCG's Travelling Nomad
Offline
Pocket PC: Samsung Note 3
Carrier: Sprint
Location: Cali
 
Join Date: Nov 2009
Posts: 1,682
Reputation: 1750
Mojary is halfway to VIP status based on repMojary is halfway to VIP status based on repMojary is halfway to VIP status based on repMojary is halfway to VIP status based on repMojary is halfway to VIP status based on repMojary is halfway to VIP status based on repMojary is halfway to VIP status based on repMojary is halfway to VIP status based on repMojary is halfway to VIP status based on repMojary is halfway to VIP status based on repMojary is halfway to VIP status based on rep
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: Insurance will send me a new phone??? Cant sell!

when you make an insurance claim on your phone, you are sent a refurb. unless like the rep said that the only thing in stock is a new unit. but no, you will rarely get a new one. and as far as your old device, you will be required to send it back so they can fix it and have it refurbished so they can use it as insurance replacement for others. as far as your stored info, have you tried doing the three finger twister to do a hard reset to bring it back to factory settings?
__________________
One man's truth is another man's lie.

Never argue with a stupid person. First, they'll drag you down to their level, then beat you with experience!
Reply With Quote
  #3 (permalink)  
Old 02-28-2010, 02:24 PM
zone23's Avatar
VIP Member
Offline
Pocket PC: EVO
Carrier: Sprint
Location: Youngstown, Ohio
 
Join Date: Nov 2007
Posts: 1,971
Reputation: 4093
zone23 should be added to the payroll for their contributionszone23 should be added to the payroll for their contributionszone23 should be added to the payroll for their contributionszone23 should be added to the payroll for their contributionszone23 should be added to the payroll for their contributionszone23 should be added to the payroll for their contributionszone23 should be added to the payroll for their contributionszone23 should be added to the payroll for their contributionszone23 should be added to the payroll for their contributionszone23 should be added to the payroll for their contributionszone23 should be added to the payroll for their contributions
Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Re: Insurance will send me a new phone??? Cant sell!

Well you know when you get insurance its not to make a profit its to replace your current device. If getting a replace phone is not what you wanted then you should probably just cancel your insurance.
__________________
Twitter

Droidrox39
Reply With Quote
  #4 (permalink)  
Old 02-28-2010, 02:25 PM
mulhiny's Avatar
Almost a VIP
Offline
Pocket PC: Samsung Galaxy Note 2
Carrier: The Now Network
 
Join Date: Oct 2008
Posts: 775
Reputation: 1145
mulhiny is halfway to VIP status based on repmulhiny is halfway to VIP status based on repmulhiny is halfway to VIP status based on repmulhiny is halfway to VIP status based on repmulhiny is halfway to VIP status based on repmulhiny is halfway to VIP status based on repmulhiny is halfway to VIP status based on repmulhiny is halfway to VIP status based on repmulhiny is halfway to VIP status based on rep
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: Insurance will send me a new phone??? Cant sell!

If you dropped and cracked the phone you will have to make a claim and pay the $100 deductible. If you don't want to send the phone back in you will have to claim that you lost it. The ESN will be blacklisted and will never be able to be activated, but you will at least be able to keep it.
__________________


"I am Mulhiny and I am a flasher"..wmdunn
"I am Mulhiny and I'm a phone junkie"..Riley
Reply With Quote
  #5 (permalink)  
Old 02-28-2010, 02:27 PM
zone23's Avatar
VIP Member
Offline
Pocket PC: EVO
Carrier: Sprint
Location: Youngstown, Ohio
 
Join Date: Nov 2007
Posts: 1,971
Reputation: 4093
zone23 should be added to the payroll for their contributionszone23 should be added to the payroll for their contributionszone23 should be added to the payroll for their contributionszone23 should be added to the payroll for their contributionszone23 should be added to the payroll for their contributionszone23 should be added to the payroll for their contributionszone23 should be added to the payroll for their contributionszone23 should be added to the payroll for their contributionszone23 should be added to the payroll for their contributionszone23 should be added to the payroll for their contributionszone23 should be added to the payroll for their contributions
Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Re: Insurance will send me a new phone??? Cant sell!

Quote:
Originally Posted by mulhiny View Post
If you dropped and cracked the phone you will have to make a claim and pay the $100 deductible. If you don't want to send the phone back in you will have to claim that you lost it. The ESN will be blacklisted and will never be able to be activated, but you will at least be able to keep it.

Ya next time I'm going to claim lost so I wont have to send it back. Its too risky if it gets lost in the mail they will charge you a small fortune.
Reply With Quote
  #6 (permalink)  
Old 02-28-2010, 02:39 PM
Mojary's Avatar
PPCG's Travelling Nomad
Offline
Pocket PC: Samsung Note 3
Carrier: Sprint
Location: Cali
 
Join Date: Nov 2009
Posts: 1,682
Reputation: 1750
Mojary is halfway to VIP status based on repMojary is halfway to VIP status based on repMojary is halfway to VIP status based on repMojary is halfway to VIP status based on repMojary is halfway to VIP status based on repMojary is halfway to VIP status based on repMojary is halfway to VIP status based on repMojary is halfway to VIP status based on repMojary is halfway to VIP status based on repMojary is halfway to VIP status based on repMojary is halfway to VIP status based on rep
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: Insurance will send me a new phone??? Cant sell!

also a question comes to mind that, if you wanted a TP, why didnt you just get that in the first place?
Reply With Quote
  #7 (permalink)  
Old 02-28-2010, 02:50 PM
yonif99's Avatar
PPCGeeks Regular
Offline
Pocket PC: HTC Touch Pro
Carrier: Sprint
Threadstarter
 
Join Date: Dec 2008
Posts: 53
Reputation: 10
yonif99 is a n00b
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: Insurance will send me a new phone??? Cant sell!

Quote:
Originally Posted by Mojary View Post
also a question comes to mind that, if you wanted a TP, why didnt you just get that in the first place?
I had the TP, lasted for bout a yr b4 too many problems. So after i sent it in and had 4 phones in 2 weeks they promised me a NIB TP, but then said, no actually well send u a NIB TP2, if u renew contacrt. They snet a refurb and its horrible. They made me take it to a store where the guy said hell try to get me a new one. I said I dont like thewse features, i want a new TP, he said hell call me back, nvr did.
Reply With Quote
  #8 (permalink)  
Old 02-28-2010, 03:17 PM
Mojary's Avatar
PPCG's Travelling Nomad
Offline
Pocket PC: Samsung Note 3
Carrier: Sprint
Location: Cali
 
Join Date: Nov 2009
Posts: 1,682
Reputation: 1750
Mojary is halfway to VIP status based on repMojary is halfway to VIP status based on repMojary is halfway to VIP status based on repMojary is halfway to VIP status based on repMojary is halfway to VIP status based on repMojary is halfway to VIP status based on repMojary is halfway to VIP status based on repMojary is halfway to VIP status based on repMojary is halfway to VIP status based on repMojary is halfway to VIP status based on repMojary is halfway to VIP status based on rep
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: Insurance will send me a new phone??? Cant sell!

Quote:
Originally Posted by yonif99 View Post
I had the TP, lasted for bout a yr b4 too many problems. So after i sent it in and had 4 phones in 2 weeks they promised me a NIB TP, but then said, no actually well send u a NIB TP2, if u renew contacrt. They snet a refurb and its horrible. They made me take it to a store where the guy said hell try to get me a new one. I said I dont like thewse features, i want a new TP, he said hell call me back, nvr did.
sounds like whoever you talked to took you for a ride, hook line & sinker. they played you my friend. a lot of members here went through the same way as you in getting their tp2 (defective tp) and they were upgraded to the tp2 without renewing their contract. one thing you got going for you is you talked to a rep at the store. try to get him to correct things. go back there and let him know youve been waiting for him to call you back. have you had the phone less than 30 days?
Reply With Quote
  #9 (permalink)  
Old 02-28-2010, 03:26 PM
Oditius's Avatar
Halfway to VIP Status
Offline
Pocket PC: HTC Desire
Carrier: USCC
Location: Chicago Suburbs
 
Join Date: Jun 2009
Posts: 550
Reputation: 420
Oditius is becoming a PPCGeeks regularOditius is becoming a PPCGeeks regularOditius is becoming a PPCGeeks regularOditius is becoming a PPCGeeks regularOditius is becoming a PPCGeeks regular
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: Insurance will send me a new phone??? Cant sell!

Quote:
Originally Posted by zone23 View Post
Ya next time I'm going to claim lost so I wont have to send it back. Its too risky if it gets lost in the mail they will charge you a small fortune.
Always send it insured, and return receipt and signature required. They sent me an envelope to send my 6700 in. I put the address on a box, and brought it to the post office.
__________________
Oditius...(Samsung Mesmerize) US Cellular
The wife says I send too much time on the computer. But I am not on it when I sleep? So that can't be true!


Reply With Quote
  #10 (permalink)  
Old 02-28-2010, 04:11 PM
awenthol's Avatar
Regular 'Geeker
Offline
Pocket PC: EVO
Carrier: Sprint
Location: Iowa
 
Join Date: Apr 2009
Posts: 346
Reputation: 310
awenthol is becoming a PPCGeeks regularawenthol is becoming a PPCGeeks regularawenthol is becoming a PPCGeeks regularawenthol is becoming a PPCGeeks regular
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: Insurance will send me a new phone??? Cant sell!

You can hard reset your phone...press and hold the talk, end and power button. Then after the reset screen loads you just press the power button.

However, like stated, insurance will make the ESN unusable, so you won't be able to sell it. If you're halfway decent with electronics, you can buy a new screen on ebay for $20 and replace it yourself. Much cheaper than the $100 deductible through insurance.
__________________
PPC History - Touch Pro (x2), Touch Pro 2, Hero, Evo....

Last edited by awenthol; 02-28-2010 at 05:19 PM.
Reply With Quote
Reply

  PPCGeeks > Windows Mobile > WM HTC Devices > HTC Touch Pro 2

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


All times are GMT -4. The time now is 08:22 PM.


Powered by vBulletin® ©2000 - 2020, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO 3.6.0
©2012 - PPCGeeks.com