Quote:
Originally Posted by lefty11
NEVER go to the sprint stores for help unless ABSOLUTELY necessary. These guys are about as informed as the kid taking your grocery bags out to the car when it comes to the phones and the TP 2 is probably at the bottom of their knowledge list. I know there are probably a few good sales folks at these places but you will achieve greater success by dealing with telesales and support over the phone. Many times it is even quicker to get a new phone exchanged this way also, not to mention if they screwed up, they will likely do something nice for you to try and make up for it unlike the buffoons at the store. When you have to take your TP2 into a store and then take a number to wait, that should tell you something about their service...I am not sure how "wobbly " your screen was but I hope it was very wobbly as there is some "wobble" aon all the TP2 screens . I can tell you that the corporate discount you receive with Sprint is about as good as there is as it is applied to your entire bill instead of just one qualifying voice line such as Verizon. I have 5 lines with everthing plus on Sprint and you cant touch the discount anywhere else as of right now. If it's not too late, I woul make one more attempt to contact a tier 2 level support rep and tell them the issue and see if they can ship you an advance exchange and maybe a small credit to offset the inconvenience. The TP2 is a damn nice phone and the rate plans are good when combined with a corporate discount.
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my experience with sprint has been superb...just remember two things, for call in support, ask immidiately for advanced tech support, if they ask why, tell them a very technical problem and they will wilt and pass your call on. two: only go to a repair company store, the kids are just what they are...kids...ast the other retail outlets.
coverage was horrible for my wife and i when we switched from att a little over a year ago, they sent out a free airwave signal booster no charge...in this last 14 months, we had 2 tp's, palm pre and now i have a tp2 and my wife has a hero, we are both extremely satisfied with sprint, thier cust support and the coverage...no i dont work for sprint but we both have unlimited plans and WE use them
01-30-2010, 01:42 PM
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