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Old 09-19-2007, 11:10 PM
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importing contacts to ppc6800

I have had the ppc6800 for a month. after some research in the forums I found a solution for importing contacts

Junior Member
Join Date: Jun 2007
Posts: 14

grey contacts
To any one wo was not able to re-activesync because the contact option is greyed out.

Instructions below:

1. delete partnership between ppc and pc.

2. export contacts on outlook to .pst file and save to desktop.

3. delete contacts in outlook by doing a select all and delete.

3a. not sure if this had anything to do with it but it was a step I took and it worked in the end. Un-sync any email accounts with outlook. You will want no email accounts tied to your outlook.

4. Reestablish a partnership between your ppc and your pc but DESELECT the contacts box (that means leave it unchecked).

5. Reimport you contacts into outlook by going to
import export

and choose the .pst file you saved on your desktop.

6. unplug you ppc from you pc and go into the activesync otions on you ppc and now RESELECT "contacts".

7. Plug your ppc back into your pc and re-sync. it should now copy your contacts back onto your device.

8. (optional)
this step might not be needed if you didn't do step
Resync your email accounts back into outlook.

This was done with a pc using xp and outlook 07 as well as a pc using xp and outlook 03. Hope this helps!

I had to hard reset my unit, now even though i try the same method, contacts are not being imported. any help will be highly appreciated..
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