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Old 09-16-2007, 05:44 PM
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1 minute of silence pls...

after 2 months R.I.P Mogul.... usb port died! but got love Sprint good service I ONLY HAVE TO WAIT 7 DAYS!!!! to get a new mogul. Im back to my 4 year old Sanyo RL-4920..yes still alive!
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Old 09-16-2007, 07:44 PM
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Call Sprint and tell them you want a new Mogul, if not go to retentions.
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Old 09-16-2007, 07:52 PM
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Week is way too long, overnight!
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Old 09-16-2007, 07:54 PM
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a week is way too long, overnight is long enough.
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Old 09-16-2007, 09:08 PM
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Store policy is 5 - 7 business days if you can make and receive calls (break the screen and its covered under esrp for free instore replacement as long as there is no damage to the motherboard and no liquid damage). Retention is 2 - 3 busness days, Lockline or assuriane or who ever the hell they are these days is 2 - 3 busniess days as well as a 50 dollar charge. My self personaly i have gone threw about 4 of these phones... they keep falling out of my hand :/
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Old 09-16-2007, 09:11 PM
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lol sounds like it, you should tie it to your wrist or something haha
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Old 09-17-2007, 01:32 AM
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Update: it's been a hard day for me without my mogul.. no games, movies, music, internet or IM!!! My wife keep making fun of me she keep asking, oh what happen to your super phone? womens....

6 days to go!
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Old 09-17-2007, 02:33 PM
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Quote:
Originally Posted by klurf8881 View Post
the 5-7 day policy is stupid. phone ship anywhere overnight they do it all the time. its jsut some corporate BS oh you have to wait 5-7 days. Thats just a lame policy they need to change, you shouldnt have a messed up phone for a week after you take it in. 3 days should be tops. 2 to locate it and get it together and overnight to ship.

the OP has a broken usb port, most likely meaning the phone wont charge. Id consider that needing immediate replacement under esrp. yeh the phone will make/receive calls, until the battery dies! then its byebye for 7 days. thats silly im sorry. i can dial a flip phone without a screen u just press the numbers a hit send. if the screen is covered by immediate replacement so should a charging port both essential to function.

phone was dead when I got there I might call and complain maybe I can my phone tomorrow!
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Old 10-07-2007, 03:26 PM
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Here we go again!!! 3 days after I updated to Attel ROM my mogul die!!! 3rd mogul incoming ! I don't know if im out of luck or this phone is not that good after all... has anyone exchanged their phone more than twice in 2 months?
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Old 10-07-2007, 03:47 PM
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Quote:
Originally Posted by Vertigo View Post
Here we go again!!! 3 days after I updated to Attel ROM my mogul die!!! 3rd mogul incoming ! I don't know if im out of luck or this phone is not that good after all... has anyone exchanged their phone more than twice in 2 months?
Can we say user error now?
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