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  #1 (permalink)  
Old 09-06-2007, 10:35 AM
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Mogul no longer recognized by Activesync/PC

my Mogul and Activesync were working fine, on 2 different PCs, but now the mogul is not recognized at all by either PC...i get the same error message on both PCs about a USB device not working properly and that XP can't recognize the device

i completely uninstalled then reinstalled the latest Activesync on both computers, soft booted the mogul a couple of times, but still nothing....just that nasty error message

the only thing i've been playing around with is syncing my mogul with Mail2Web.com's exchange servers and Yahoo Go!...but this hasn't caused a problem with AS before

what could have caused this?

also, i read something about changing some settings at Settings-Connections-USB to PC, but when I try to go to that screen i immediately get dumped back to the mogul's desktop...which leads me to believe something got corrupted somewhere
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Old 09-06-2007, 10:43 AM
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I just recently had this issue and it was caused by PCM Keyboard... Have you installed any new programs installed.. you may have to start installing programs one by one
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Old 09-06-2007, 10:49 AM
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actually, i installed Resco Keyboard recently...not sure if ActiveSync worked since then

guess i'll try uninstalling stuff and see if it solves my issue

better than a hard reset

thanks for the advice
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Old 09-06-2007, 11:20 PM
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arrrgghhh...i uninstalled some apps, but nothing...so i went ahead and did a HARD reset

still not recognized by Activesync/PC....still getting the USB device not functioning properly error message

guess my USB port must be fried

have had this thing less than 60 days...hopefully Sprint will make me good without too much hassle
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Old 09-07-2007, 12:33 AM
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Same problem here -- now fixed! I did endless web searches, uninstalled all kinds of potential culprit programs, uninstalled/reinstalled activesync -- all to no avail. The confusing thing was that the phone still charged when plugged in. I was very frustrated until finally I connected my "old" motoQ and realized that it synced fine. So I did more investigation and realized that somehow 2 of the pins for the mini usb connector (bottom of phone) were bent (who knows how that happened?). I took a magnifying glass and a razor blade and carefully bent them back up -- voila it works fine. Be careful though, the pins are very small and seem somewhat frail -- if you break one you are screwed. Hope this helps you and anyone else in a similar position!
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Old 09-07-2007, 10:13 AM
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yep, mine still charges fine too

and i just looked at the USB port on my phone, and i do notice that 2 pins look to be much lower than the others....pins 2 & 3 counting from left to right

will try performing corrective "surgery" after work today

thanks for the heads up
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Old 09-07-2007, 10:46 AM
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That would make sense, since the 2 outer pins are use for power and the inner 2(or3) are for the data
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Old 09-07-2007, 03:11 PM
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GPMoore, you were exactly correct, bending the pins back up solved my problem, thanks !!

if this issue becomes pervasive, this thread may need to become a sticky
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Old 02-04-2011, 10:11 PM
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Re: Mogul no longer recognized by Activesync/PC

Years later, this info is still valid. I found a bent pin #3 (data+) on my antique XV6800 that allowed it to charge, but not sync. A few minutes of micro metalwork and all is better. Thanks again for the clues!
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Old 02-04-2011, 11:42 PM
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Re: Mogul no longer recognized by Activesync/PC

Wow!! I guess that is the power of PPCGeeks!! Glad you got it fixed there!
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