broken green talk button

[bwxd]

my green button works every so often most of the time i have to press really hard on it for it to work, does any one know the solution to this? if not would anyone like to suggest a new dialer for me, right now im using dcd rom and his dialer does not have a talk or end button at the dialer and makes it really difficult for me to call ppl thanks in advance

[afx]

Its a real common problem, it happened to me too, I brought it to a local sprint store (I have insurance) and they just replaced it free of charge.

[bwxd]

but i dont have tep on my phone what can i do then? and also i have the old stock of moguls with the pocket pc stamp on it i dont want to give that up

[afx]

Originally Posted by bwxd

but i dont have tep on my phone what can i do then? and also i have the old stock of moguls with the pocket pc stamp on it i dont want to give that up

I dont understand what the pocketpc stamp is or why its worth anything but you can feel free to add the insurance on now, wait a week then take it in to be tested and replaced. thats about your only option

[hyjkim]

I thought you could only add TEP during your first 30 days. Nevertheless, I had the same problem and they never even asked me if I had TEP. I think problems like defective phones are paid for by sprint.

[Darkness231]

Something to help in the meantime is to assign the green button to one of the other buttons using AE Button Plus

[bwxd]

well right now im using spb pocketplus so i assigned my green button as the ok button but i would like to get it fixed, i ordereed my phone online would i be able to exchange my phone in a store if possible or would i have to wait thru mail, thats what im afraid of

[afx]

Originally Posted by bwxd

well right now im using spb pocketplus so i assigned my green button as the ok button but i would like to get it fixed, i ordereed my phone online would i be able to exchange my phone in a store if possible or would i have to wait thru mail, thats what im afraid of

For sure, just take it in to a local service center and ask em, I would still ask about adding the protection, its definitely a must do in my case.

[papped]

Getting Sprint to replace your phone due to a hardware defect is quite easy, regardless of insurance or 30 day period (assuming you don't do something dumb like make it sound like you did something wrong).

I usually do it through eCare/*2 and by mail though, so I can't really comment on in-store.

[bwxd]

does someone have an example of how i should start it? i tried calling and i was flat out rejected so i would to try ecare thru mail but i cant find the email. if anyone can help thanks in advance