3 advance mogul replacements in a week, help!!??

[pbirk]

Not sure if I’m in the right place or not but here goes….My original mogul started continuously dropping calls so I went to the advanced exchanged website. I’ve just received the 3rd advance replacement to my door in a week; each has issues before being turned on.Two of the replacements close to far (hyper extended), the other opens at the slide like pac-man ¼ inch. Not to be too picky but I would never have purchased these phones when I got bought mine originally. Simply put, fit and finish mean a lot to me.I’ve talked to tech support who tells me to take them all to my local sprint store, my sprint store told me to call tech support. I chatted with support and all I got there was a hard up sell to a new model and extending my contract. Same thing with email communication and when I called tech support. I’d be happy with a good replacement. Something that looks, feels and functions right. It does not have to be an upgrade, just a good mogul would work for me but all I have received are bad refurbs. As I single dad that was recently laid off I’m not about to extend a contract in these times…Any suggestions would be helpful!!Thank you,Philip

[psycho_maniac]

go in and demand the lemon policy and you will get a bran new phone.

[drewcam888]

Be persistent and ask for a manager. Don't necessary ask for a free upgrade but demand a better condition phone.

[staticchmbr]

unfortunately, the refurb depot is currently working on the condition of the phones coming out. its not just the moguls, but all types of them. i work at a sprint service center...so i know. unfortunately, most of the service centers do not stock replacement phones (seed stock) instore, so the only thing they can do is order another one. you will have to go to a corporate sprint location with a service center, which are very rare....customer service will not know which ones are corporate for some reason

i myself had to order 4 moguls within a month:
1st keyboard didnt work
2nd lcd didnt work
3rd hinge was messed up
4th didnt turn on or activate

i held onto the moguls i ordered, took them all apart, and created 1 good phone

[cac2us]

Originally Posted by staticchmbr

unfortunately, the refurb depot is currently working on the condition of the phones coming out. its not just the moguls, but all types of them. i work at a sprint service center...so i know. unfortunately, most of the service centers do not stock replacement phones (seed stock) instore, so the only thing they can do is order another one. you will have to go to a corporate sprint location with a service center, which are very rare....customer service will not know which ones are corporate for some reason

i myself had to order 4 moguls within a month:
1st keyboard didnt work
2nd lcd didnt work
3rd hinge was messed up
4th didnt turn on or activate

i held onto the moguls i ordered, took them all apart, and created 1 good phone

How much did that end up costing you?

[psycho_maniac]

Originally Posted by cac2us

How much did that end up costing you?

way too much

[nxtech3]

Probably didn't cost him anything, do you know how many phones the service centers DON't send back to advanced exchange?