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  #1 (permalink)  
Old 07-10-2009, 10:13 PM
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3 advance mogul replacements in a week, help!!??

Not sure if Im in the right place or not but here goes.My original mogul started continuously dropping calls so I went to the advanced exchanged website. Ive just received the 3rd advance replacement to my door in a week; each has issues before being turned on.Two of the replacements close to far (hyper extended), the other opens at the slide like pac-man inch. Not to be too picky but I would never have purchased these phones when I got bought mine originally. Simply put, fit and finish mean a lot to me.Ive talked to tech support who tells me to take them all to my local sprint store, my sprint store told me to call tech support. I chatted with support and all I got there was a hard up sell to a new model and extending my contract. Same thing with email communication and when I called tech support. Id be happy with a good replacement. Something that looks, feels and functions right. It does not have to be an upgrade, just a good mogul would work for me but all I have received are bad refurbs. As I single dad that was recently laid off Im not about to extend a contract in these timesAny suggestions would be helpful!!Thank you,Philip
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Old 07-11-2009, 03:53 AM
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Re: 3 advance mogul replacements in a week, help!!??

go in and demand the lemon policy and you will get a bran new phone.
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Old 07-11-2009, 06:53 AM
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Re: 3 advance mogul replacements in a week, help!!??

Be persistent and ask for a manager. Don't necessary ask for a free upgrade but demand a better condition phone.
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Old 07-17-2009, 10:32 AM
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Re: 3 advance mogul replacements in a week, help!!??

unfortunately, the refurb depot is currently working on the condition of the phones coming out. its not just the moguls, but all types of them. i work at a sprint service center...so i know. unfortunately, most of the service centers do not stock replacement phones (seed stock) instore, so the only thing they can do is order another one. you will have to go to a corporate sprint location with a service center, which are very rare....customer service will not know which ones are corporate for some reason

i myself had to order 4 moguls within a month:
1st keyboard didnt work
2nd lcd didnt work
3rd hinge was messed up
4th didnt turn on or activate

i held onto the moguls i ordered, took them all apart, and created 1 good phone
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Old 07-17-2009, 02:12 PM
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Re: 3 advance mogul replacements in a week, help!!??

Quote:
Originally Posted by staticchmbr View Post
unfortunately, the refurb depot is currently working on the condition of the phones coming out. its not just the moguls, but all types of them. i work at a sprint service center...so i know. unfortunately, most of the service centers do not stock replacement phones (seed stock) instore, so the only thing they can do is order another one. you will have to go to a corporate sprint location with a service center, which are very rare....customer service will not know which ones are corporate for some reason

i myself had to order 4 moguls within a month:
1st keyboard didnt work
2nd lcd didnt work
3rd hinge was messed up
4th didnt turn on or activate

i held onto the moguls i ordered, took them all apart, and created 1 good phone
How much did that end up costing you?
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Old 07-19-2009, 07:00 AM
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Re: 3 advance mogul replacements in a week, help!!??

Quote:
Originally Posted by cac2us View Post
How much did that end up costing you?
way too much
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Old 07-19-2009, 07:53 AM
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Re: 3 advance mogul replacements in a week, help!!??

Probably didn't cost him anything, do you know how many phones the service centers DON't send back to advanced exchange?
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