anyone else have this problem?

949 · #1 (**permalink**) 06-17-2009, 11:41 AM

when using my keyboard to type, most of the times, certain letters wont key in. such as when i type

- ill meet you there-

this is what comes out

-illl mt yo thr-

i have not abused the keyboard but i have dropped it once. it fell out when i laid it on my jacket and not knowing it was there pulled it out of the car with the cell on it. it fell and was still working.

now it has a problem much later.

is the keyboard screwed up?
how do i fix it if its keyboard problem?

NIKOKAPS · #2 (**permalink**) 06-17-2009, 12:37 PM

the refurb replacement sprint gave me has this problem with the keyboard. the "function" key "y" and "left arrow" all screwed up i need to push harder then the rest of the keys for them to work. quite annoying if you ask me. the left arrow key has to be pushed in so hard its not even worth using it. sprint hasent seen the last of me yet.

**drewcam888** · #3 (**permalink**) 06-17-2009, 12:46 PM

Why not send it back and it another refurbished one because it is broken.

949 · #4 (**permalink**) 06-17-2009, 01:25 PM

Quote:

Originally Posted by NIKOKAPS

the refurb replacement sprint gave me has this problem with the keyboard. the "function" key "y" and "left arrow" all screwed up i need to push harder then the rest of the keys for them to work. quite annoying if you ask me. the left arrow key has to be pushed in so hard its not even worth using it. sprint hasent seen the last of me yet.

yeah i have to do the same thing. is it because of the physical keyboard or the program or is the wiring inside, flex cables?

**drewcam888** · #5 (**permalink**) 06-17-2009, 01:27 PM

It could be physical or inside damage. As long as your phone is in good shape then they should fix the problem if you have insurance.

**tokuzumi** · #6 (**permalink**) 06-17-2009, 01:40 PM

I just got a "new" mogul last monday. When I first started texting on it, the backspace key would not work. 1 hour later, it was working just fine. Haven't had an issue since. I don't believe it would be a software issue in your case...it's probably hardware. The cable may be frayed in certain places, preventing certain keys from functioning all the time. The keyboard worked perfectly prior to dropping it, correct?

949 · #7 (**permalink**) 06-17-2009, 04:23 PM

it did work before and right after i dropped it.

the typing problem didnt come up after moths later.

**tokuzumi** · #8 (**permalink**) 06-17-2009, 04:28 PM

Then, the issue is probably unrelated to dropping your mogul. This may have happened anyway. If you have insurance, make a claim. With Sprint, if the issue is not related to water damage, or physical damage beyond normal wear and tear, the phone should be replaced without charge. Just google sprint self service replacement

949 · #9 (**permalink**) 06-17-2009, 07:19 PM

i have no insurance.

another problem i have is i had opened it up to clean the screen under the front bezel. now my touch screen doesnt work. the screen lights up like normal but the touch part does not. i was told that i may have damaged my flex wire. so now i need to find where i can get this part from.
any advice on this?

**tokuzumi** · #10 (**permalink**) 06-17-2009, 09:37 PM

Try to find a parts mogul, or one with a bad esn, and swap out the parts.