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Old 08-01-2007, 04:56 PM
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free data roaming in canada....not

well....

so today i wake up and see a text message saying my spending limit is almost reached. the problem is that i was ~$380 from my spending limit, but today im ~$25 away?? LOL

called csr right away and they said it was because of data roaming. now, i had called on 7/27 and CONFIRMED with a rep saying data roaming in canada was FREE! he even sounded surprised and said "enjoy!"

luckily the rep was able to put a note on the account saying to credit me any data charges from 7/27 until today so i wont have to pay it, but my concern is the false information that is being given out here.

sup with that?

Quote:
Originally Posted by from SD
I live in the Detroit area, so here's some FYI for people traveling in Canada. This is per the validation cust service guy I talked to last night.

Roaming in Canada: .69/min
Sending a TXT to a Canadian phone # (whether in the US or Canada) .15/txt
Sending a TXT to a US phone # while in Canada: Free
Using Data services while in Canada: Free

I didn't get long distance fees though.
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Old 08-01-2007, 05:15 PM
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I was just in Canada. The CS told me that they charge .01 for each KB.

good luck fighting it..
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Old 08-01-2007, 05:35 PM
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i had 2 reps put notes on the account that they would credit me back the amount and the second rep saw thenotes from the first one. i hope its resolved before by next bill is due.
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Old 08-01-2007, 08:58 PM
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I think the rep you spoke to was just confused or not listening to you when you said Canada. There is no free roaming anywhere outside of the US.
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Old 08-02-2007, 02:58 AM
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im gonna start recording sprint convos. i just need to find that program. the thing is 2 reps confirmed it. one on my end and another user on SD did too. oh well.
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Old 08-02-2007, 03:19 AM
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im gonna start recording sprint convos. i just need to find that program.
Impossible to do on the Mogul. It really sucks losing that functionality that was always available on PalmOS.
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