ActiveSync - Can't get it to connect?

[garberfc]

I couldn't install ActiveSync from the dist CD b/c of it's setup complaining about not having the correct version of Flash installed.

I downloaded AS 4.5 from MS and installed just fine. I just can't seem to get AS to see the Mogul. I rebooted both devices, turned off my virus detection and firewall software on the PC. In AS, I did a File->Connection Settings...->Connect... and it shows me the USB is available.

Any thoughts??

TIA,

F

[fablife]

Is AS giving you a error code? if so, try to google the error code.
p

[jamesus]

Try soft reseting your Mogul and restart your computer.

[garberfc]

Originally Posted by fablife

Is AS giving you a error code? if so, try to google the error code.

AS doesn't even know the PPC is connected. No error code.

Although, when I run the AS connection tester, it complains that I don't have a default email client defined. I don't use it, but I do have MS Outlook installed and that's what pops up when I click a mailto weblink.

[garberfc]

Originally Posted by fablife

Is AS giving you a error code? if so, try to google the error code.

AS doesn't even know the PPC is connected. No error code.

Although, when I run the AS connection tester, it complains that I don't have a default email client defined. I don't use it, but I do have MS Outlook installed and that's what pops up when I click a mailto weblink.

[garberfc]

Originally Posted by jamesus

Try soft reseting your Mogul and restart your computer.

I tried, didn't make any difference. Maybe I'll install the AS software on another PC to see if it illuminates the Mogul as the source of the problem.

[randav2]

Sounds like the same problem I had at first. Try this:

On your device go to settings> connections> USB to PC. Uncheck "Enable advanced network functionality.

[ekim524778]

im not having that problem but something similar, i cant get my contacts to synch from outlook 2007 to my mogul, it ays something about opening another profile in outlook... but i dont never see that option to do that

[cali310]

I was having the same problem so I connected AS via bluetooth...no more problems.

[11111]

Originally Posted by randav2

Sounds like the same problem I had at first. Try this:

On your device go to settings> connections> USB to PC. Uncheck "Enable advanced network functionality

I was having a problem on my 6700 it would just say retrieving data. This fixed it. Thank you