check your bill for over/extra charge if you upgraded

[bitslizer]

they stuck me with a $200 cancellation charge

took away my evdo service credit $10

and over charge excise and USF tax up the wazoo (about $20 over my normal) in addition to the regular sales tax

on hold with *2 now

[jakeinproduction]

I upgraded to a Mogul through Sprint's website and when I got my invoice for the next month I ended up with a $200 termination charge. Fortunately, it only took one email to fix the situation.

[bitslizer]

I would suggest you also check your tax portions and any credits you normally get monthly

My bill this month is

$17.36 for county and state excise tax
vs
$2.85

$7.19 for Federal USF Non-LD surcharge
vs
$0.95

I'm thinking they lump the equpiment purchase price into the calculation.


I also lost my $10 EVDO service credit (monthly)
but kept my $8 SMS service credit

[jakeinproduction]

When they credited back the $200 it did include the tax charged along with it as well.

[bitslizer]

yeah, just got done with the call, took 1.5 hours of waiting and talking to fix everything, they credit the tax back when they do the credit for the cancellation charge

[ucfjoe]

mine was a 150 dollar cancellation fee.
I got it refunded but now I gotta check my taxes.

this is really starting to bug me about sprint...they always try and make it seem like they are doing me a favor by fixing these sporatic billing issues...its not my fault

[jblythe]

This happened to me also. The tech kept trying to convince me that I actually had an extra line of service. Finally got the $200 ETF refunded, all taxes back, and a service credit on top! Was worth being transferred 3 times I guess!

[stearic]

I had this problem also, got it taken care of including tax's on it. Pretty screwed up that this happened to more then just me.

[abs1978]

Can someone fill me in on what this EVDO service credit is? Though I'm not new to Sprint, I am new to EVDO -- only had my Mogul for 2 weeks.

Thanks!