sprint insurance sent me a touch

heem_infinite · #1 (**permalink**) 10-17-2008, 07:49 PM

my mogul keyboard was acting up so i called for a replacement. first they told me it would be in by last friday but the rep apparently forgot to put in the order. i called wednesday and they overnighted it to me. i open the box and its a piece of trash touch. i need the keyboard for work because i send a lot of emails on the road. i can't use this thing. what can i do about this? i don't feel this is an upgrade at all.

blackrain · #2 (**permalink**) 10-17-2008, 07:58 PM

you should be able to call them back and tell them that they sent you the wrong phone and you cant use the phone with a keyboard and besides that that's not what you paid your $50 dollars for anyway. If you receive any backlash tell them to call a sprint store (local) while your on the phone to see if they can replace the phone make sure you get their name as well as mgmt name at the store. If they still cant do it then go to the store that they were in contact with speak with mgmt and expl the situation and i'm pretty sure you'll get a mogul sprint has a new thing called red carpet service which means they are trying to keep the customers they have and improve their customer service by being more courteous so at the end of all this you should get what you want hopefully!

groovdafied · #3 (**permalink**) 10-17-2008, 09:08 PM

Ya, I would immediately call them up and complain about it, because you bought the Mogul specifically for the keyboard, and not the touch. Besides the Mogul is still more expensive the then the Touch and if they continue to give you rubbish about it, you should tell them that if they can't get you the mogul, then to offer a phone with the same value and features.

rfs830 · #4 (**permalink**) 10-17-2008, 09:12 PM

what number are you all calling to have your phone replaced. My phones keyboard keeps messing up and typing 4 time when i only press once.

the sprint store is 1hr away from me but I have not had time to stop by.

colk · #5 (**permalink**) 10-17-2008, 09:25 PM

Hmm mine is doing the same thing

groovdafied · #6 (**permalink**) 10-17-2008, 09:26 PM

You guys are lucky, cause this is my second mogul phone and my talk button keeps breaking....

kwajr · #7 (**permalink**) 10-17-2008, 10:28 PM

same thing here been fighting 3 weeks let me know what they do

parkjam · #8 (**permalink**) 10-18-2008, 02:33 AM

Quote:

Originally Posted by heem_infinite

my mogul keyboard was acting up so i called for a replacement. first they told me it would be in by last friday but the rep apparently forgot to put in the order. i called wednesday and they overnighted it to me. i open the box and its a piece of trash touch. i need the keyboard for work because i send a lot of emails on the road. i can't use this thing. what can i do about this? i don't feel this is an upgrade at all.

I had the same thing happen earlier this week. Turns out it is because their warehouse is out of refurbished moguls. I just called tech support and explained the fact that I did not want a touch, that was why I bought a Mogul (Go figure, huh), and she contacted her supervisor, ended up ordering me a brand spanking new mogul from tele-sales, and covering the overnight shipping gratis, I had to pay the $13 to have it overnighted, and they credited my account.

**PropagandaX** · #9 (**permalink**) 10-19-2008, 09:50 PM

At this point I actually wish my Titan was broken and somebody would send me a touch. I finally found a gps program I like and this POS runs out of memory after about 30 minutes of usage.

parkjam · #10 (**permalink**) 10-19-2008, 11:43 PM

Quote:

Originally Posted by PropagandaX

At this point I actually wish my Titan was broken and somebody would send me a touch. I finally found a gps program I like and this POS runs out of memory after about 30 minutes of usage.

The touch is now only $49 on a two year, wait a couple weeks and they will be a dime a dozen on ebay!