Need Help From XV6800 owners!

[elantra_99]

I was speaking with Verizon tech support today, because the radio may be dead in my phone. Anyway the tech guy asks me to go to the Start Menu/Settings/System/Device Information and read to him the ROM and Radio version of the phone... (Oh snap!!!)

I didn't know what to do because I had just loaded DCD's 3.25 ROM and the 3.42.50 Radio. lol... So I told him my phone was freezing up and I need to reset it and call him back.

So this is what I need from you guys: Either a screen shot of a stock Device Information screen or the stock information that's listed. I think I need the following:

ROM Version,
ROM Date
Radio Version
PRL Version
PRI Version

Thanks in Advance!!!

[PapstDFrisco]

Yeah, you should have written that down, along with a bunch of other stuff.
If you ever need to go back to stock - make sure you go into EPST and write down the unique stuff.

CE OS 5.2.1238(Build 17745.0.2.3)
Rom: 2.09.605.8 8/03/07
Radio: 1.30.60
PRL: 50895 - but that could have updated/been different depending on your plan
PRI: 1.35_002 - better still be that or you have other problems
Cksum: c511fd44 - this changed on another phone so yours might/could need to be different

Hope that covers ya - GL

[elantra_99]

Thanks PapstDFrisco! You're awesome! I'll keep a copy of this info for next time!

[PapstDFrisco]

YW - what's your radio doing or not?
It may be fixable by you... ie - you may not need Tech supp

If you're slow connecting to towers/getting service look here:
See the potential problems section
http://ppc.stoleyour.net/xv6800/

If you're roaming - triangle in top bar - you hosed your flash and you now have a phone that's connecting to the Sprint network.
You'll have to reset to stock and try again. There are tutorials here and a Wiki at XDA that will walk you through this if needed.

Not having those issues - search here and XDA forums - someone probably posted a fix.
Of course your radio may actually be broken - in that case you'll have to flash back to stock.

[elantra_99]

Yeah I'm getting the following error:

"Error Code: 11
PPP Connection Error."

First I thought I didn't pay my phone bill... hehe!

My phone is also telling me my password is incorrect, but I've tried: login: ph#@vzw3g.com, pass:vzw. Doing some more searching like you suggested it seems like the problem may be a "hung data session". So TS would have to do something on there end.

I'm up for trying anything to fix it on my end though, since they're going to ship me another one tomorrow. Not because of the data connection problem, but the fact that my hardware wifi button is broken.

Thanks again PapstDFrisco, that's a good link you posted also!!!

James

[Gulanowski]

James, I am familar with your problem...I did the same thing. You let the sprint customizations run and now your phone is f*cked, right? I spent HOURS (literally) on the phone trying everything. A DMU reset is supposed to get it back on Verizon, but that didn't work for me, I imagine it didn't work for you either.

Did you get the phone in the last 30 days? If so you can go into the store and get a new one, because the one they are sending you is most likely going to be a refurb.

Hope that helps!

[PapstDFrisco]

Yep, sounds like you got hosed along the way. If they are already sending one out you'll want to go back to the stock rom. Here's a tutorial:
http://wiki.xda-developers.com/index...TitanStockHome

If they haven't shipped and you can take it back to the store, you're better off. GL

[Gulanowski]

Originally Posted by PapstDFrisco

Yep, sounds like you got hosed along the way. If they are already sending one out you'll want to go back to the stock rom. Here's a tutorial:
http://wiki.xda-developers.com/index...TitanStockHome

If they haven't shipped and you can take it back to the store, you're better off. GL

Even if they have already sent it, you can still go to the store and swap for a brand new one assuming you're still in your 30 days. Then just send back the one they sent you with a "reason for denial" slip.