Help!

[babair]

Ok i have a big problem.... my touchscreen recently went out no longer working.... doesnt recognize any touches or points tried hard reset and nothing. i called sprint they said i could claim in on asuriion but id have to pay $50 and i fought with them cause the phone isnt 40 days old. they said try calling htc and i did and they sdaid well you have to send the phone in for repair if it is and wait 2 weeks..... problem is i cant wait 2 weeks i need a phone for work. there are no authorized sprint repair stores around me at all..... this sucks.... any advice.

[bridic]

unfortunately it looks like all your choices suck.
Either 2 weeks or $50...tough choice.

[babair]

i dont get why the manucturer wont just ship me a phone ive heard of other people doing an option like this or so they said.....ugghhh this sucks... and where iam moving to the end of this month i dont supposibly get service and sprint wants me togo back to nextel cause there are only nextel towers where iam going and i cant use all my power vision options and internet, email..... i dont know what todo cause i dont really want to change it was hassle enough and sprint doesnt seem to care or want to help.

[eXplicit]

Try removing the screen protector, then replacing it.

[babair]

screen protector?? i dotn have a screen protector....

[almost.infamous]

just keep hassiling sprint about it.... from my experience with customer service and text support just be presistant and always ask to talk to a manager. if you give them enough crap about it they will do almost anything within reason.

[babair]

well figured id post an update aftr writing sprint a nice email i got an email back from csr Alex saying he would "Also, if you wish to ordered the phone from here, please reply to this mail with your confirmation and I will ordered the phone from here absolutely free of cost." so thats that im getting a new mogul. hopefully this one wont be so problematic with the screen and keyboard.