Slide out keyboard

[sdawson]

Is anyone else having an issue with their slide out keyboard? For me keys that I use often such as u(2), .(0) and function don't always work unless I press them hard. I haven't had this problem with my apache which is still going strong after 2 years.

Could it be a fault on my phone, or is it just a badly designed keyboard?

Thanks,
sdawson

[muyoso]

Do you have insurance on your phone? If so, take it in and they will most likely replace it with a new one.

[phonehopper]

Sounds to me like you may have a bad keymat. Like muyoso said, take it back and see if they will swap it out. Even if you dont have insurance, your phone comes with a 1 year warranty FROM THE MANUFACTURER. Granted, you may have to send it in for them to fix it (along with proof of purchase), it still will be worthwhile. When you spend that kind of money of a smartphone, you want it to work right ?

[leetsauce]

I seem to have problems with my Fn key (blue dot on bottom left). I don't have insurance with Sprint, but I wonder if HTC will repair or replace my phone for this.

[kaos]

Originally Posted by leetsauce

I seem to have problems with my Fn key (blue dot on bottom left). I don't have insurance with Sprint, but I wonder if HTC will repair or replace my phone for this.

as was said above...htc has a 1 yr warranty..senf it back to them with proof of purchase.

[leetsauce]

Originally Posted by kaos

as was said above...htc has a 1 yr warranty..senf it back to them with proof of purchase.

Not too fond of this idea though... How long would it take for them to ship it back? I'd have no phone to use during the interval.

[angellt]

if you bought with a CC that guarantees your warranty like Amex and you're past your 1 yr, they will pay for all repairs for another year.

[Baffles]

I dunno, I've always called sprint with my warranty claims. They send me a new phone, I send my old one back, and all is good.

[trim81]

I think the Mogul hasnt been out for 1 full year yet..it should WELL be under warranty.

email ecare, i am almost-positive they will send you a return kit.

[leetsauce]

I contacted eCare, and they want me to take it to a Sprint Store to verify the problem, then call UT Starcom. What?

They should just give me a replacement!