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Hmm wierd. Ive called for both my Mogul and Touch and simply said I need my MSL and they just gave it and asked if I needed anything else. Guess it depends on the Cust. Service rep?
Some people are just annoying!! I guess they are worried that giving out MSL numbers leads to unlocking phones? Who cares though, they already made the money on the phone, if anything they are screwing the other phone companies out of selling phones. Oh well.
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My Mogul *used to make* me feel like... a Mogul, then i ebayed it.
And my Touch makes me feel like I am on a diet. SKINS, WALLPAPERS, LINKS http://mobile.meangmedia.com |
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A CR told me it was against the law
Quote:
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If I'm asked, I just tell them I have an application that uses the MSL for part of the copy protection key and I need the MSL in order to complete the install. Never had one even hesitate after that.
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GetSPC is very nice!
NEVER had luck calling customer service, emailing e-care always worked!
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::Sean LeCheminant // PPC 6800:: [DCD Rom 1.6.7]
Installed Apps: SPB Pocket Plus/Backup/Phone Suite, PocketWeather, Codypcc Threaded SMS, Google Maps, Live Search, Arcsoft MMS, Pocket e-Sword, jcandela, CooTek TouchPal KB, Sirius WM5, Conduits Pocket Player, sipchange, Resco Explorer, GetSPC, PointUI Home (testing) |
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never had a problem
I called multiple times for both of my vm4500's my fusic and my mogul and they give it without asking questions.
If one give you problems, hang up and call again. Getting lucky 8 of 8 times proves that the majority of calls will end in success IMO. |
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I must say that I had a very pleasent customer service experience yesterday. I just wish that I knew who this Sprint Tech's supervisor is so that I might pass along some kind words. All I know is that Dan, located in Denver, spend a half an hour and showed genuine care for my needs. I called to log a ticket with the intermittant network issues that I was having. Judging by the number of folks here having the same trouble, I honestly didn't expect a solution. Dan offered several options, but no empty promises.
Jury is still out on if these options fixed the problem (I'll post if it works later) Maybe there is hope for Sprint after all!! |
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Mini Rant
This isnt a rant most of you said tech support was nice ....
I went IN to the location Where I got my Mogul I'm under my 30 days AND I'm paying insurance so if the phone is lost broken squished whatever I get a replacement FREE !! I told the dude I wasn't content with the GAP between the parts you know the slider top and the base... you see a buddy at work saw my phone and went out and immediately got one for himself.....I made this gap in between the pieces unacceptable by trying to use the sedio rubberized cover (IMHO Not a nice product!!) whatever who cares Im under my 30 days I could have decided I wanted a Trio for all he cares or My dog could drop it in the toilette whatever gimmie a new phone !! he friggin went and got this manager who produced a new one from the back to compare the GAPs between that one and mine....informed his manager that he couldn't locate my purchase info (the chick that originally did my order had some difficulties getting it done) and that HE (THE CLERK) recommended that I not get a new phone.... Seriously if I wasnt saved and well shall I say wise.. I would-of dropped kicked that kid ..anyway the mgr did his little dance...so I took the opportunity to ask him about policy R.E. Custom ROM's and the like...bottom line...you pay the $7 a month insurance you can literally jam poo in it and return it and get a new one who cares. if its runnin MAC X linux starwars winNT Boo Boo no big deal.. However if your not paying the insurance... well you better flash back to a sprint Bootloader, cause their techs generally can't tell what ROM your running (fries with that sir) but it would be smart to try to get a stock on on there B4 returning to the shop...for covered repairs thats a no brainer pay the $7 a month and do what ya like.. well except be displeased with the new gap between the sliding pieces.... |
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