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Old 12-29-2007, 01:49 PM
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Verizon takes care of customers better than Sprint

We all know of the problems wit hour phones, well As most know Verizon released the Voyager, not a smart phone, but still a good phone....from reading. But anyway, the reason for this is that in the short time the phone has been out, Verizon heard of several problems, and already released an update to fix it. Here is a thing from Phonescoop.com

In response to user complaints regarding certain aspects of the LG Voyager's functionality, LG and Verizon have issued a firmware update that promises to fix many of the problems. Among the improvements are: prolonged battery life, better support for Bluetooth functions, improved HTML and mobile web browsing and fixes to glitches such as the auto lock, and the V CAST Music store. The update is not available over the air. Customers need to go to a Verizon store in order to have the devices reflashed. Verizon recommends calling ahead to see if your local store has the update before going there.
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Old 12-29-2007, 02:19 PM
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Sadly as you said your comparison is off, the Voyager isnt a smartphone. Sprint issues the same, the Upstage is a perfect example and those were OTA.

Not to mention you pay the highest premium in the nation for the big V.

You'd have been better off saying their CS was better.
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Old 12-29-2007, 02:21 PM
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Considering how long Verizon takes to release a phone, there shouldn't be any need for quick fixes! They're what, 9 months behind Sprint in releasing the 6800? Is the 6800 appreciably more reliable than the Mogul? Verizon may have somewhat better customer service reps and a better network (which Sprint users shares, thank you), but Sprint has SERO which saves me a boat load of $$$ over Verizon. I recently switched from Verizon to Sprint and I haven't seen a bit of difference between services. Verizon didn't care about me and neither does Sprint! BTW, from past experience I'd have a tough time deciding between going to a company store to get my phone flashed and having root canal. Root canal is usually quicker!
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Old 12-29-2007, 03:22 PM
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I thought about going to Verizon but their plans are so overpriced it's rediculous. I've been with Sprint for years now and every so often I'll ask them to discount something and they always have. The $109 plan I'd need with Verizon to match everything I have costs me $50 with Sprint. The only thing not unlimited on my plan is of course the mins...which I have 1000AT... I'm staying with Sprint... I live in the Boston area and travel all the way to Provincetown with my job and I always have signal everywhere along the trip.
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Old 12-30-2007, 01:23 AM
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I agree, VerHIGHzon will break your wallet.

I'd rather deal with a few bugs than be pay more each month and have to endure delayed, crippled devices.

And for the record, there isn't a carrier in the WORLD who "cares" about it's customers, the front line people are the customer service employees, and yeah, u got a few good cust service reps, depending on how much they make per hour/their work enviroments will determine who has the "best customer service". And yes I have worked at T-Mobile and yes they have the best work environment. It's all about the money. These are businesses, not non-profit organizations....Anything else they try and make u believe is a marketing scheme.
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Old 12-30-2007, 09:10 AM
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I have to say alltel is a great company, VZ is a bunch of bitches, can't even teather ur 6800 with BT you have to use the usb cable.. WTF.. I have asked VZ store reps if when they go open market if this will change none know yet all have refered me to tech support.. lol

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Old 12-30-2007, 12:55 PM
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I think most people know verizon has better customer service...i'm with sprint for sero only...it's taken me over 25 phone calls to sprint and probably 12 hours for them to replace my mogul with bad tochscreen in first 30 days and it's still not resolved yet...
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Old 12-30-2007, 01:13 PM
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I'm sorry, but hasn't Sprint released multiple updates for the Mogul now? Granted, they've had their issues (we have no evidence the Voyager updates don't have problems, too), but if you're talking about Verizon releasing updates for problems as though Sprint hasn't, you're way off.
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