Windows Mobile Still Not Consistantly Seeing Imagio

jerliz · #1 (**permalink**) 08-26-2010, 07:16 PM

My Computer still does not consistently see the Imagio in Windows Mobile. Thus I cannot sync any data from Outlook. The Computer does see the memory card but not the Imagio itself. When I bring up the Win Mob device center it simply says not connected. "About" in Win Mob tells me my version is 6.16965

Please excuse my ignorance, but with the Imagio (new) should I be running Win Mob 6.5? In that upgrade available and should it be running in order for this process to work? After repeatedly failing to get the computer to consistently see the Imagio, I deleted the partnership between the phone and the PC intending to set up a new partnership. NO GO! The PC still does not see the device. I have already hard reset the phone once already, but I am back to the PC not seeing the device. This beats anything I have experienced in my 25 year experience with PC's (hardware and software) Please help, someone. I would be appreciative
Jer

rodsmasher · #2 (**permalink**) 08-26-2010, 07:49 PM

Did you install Windows Mobile Device Center? It's on the getting started disk that comes with the Imagio.

jerliz · #3 (**permalink**) 08-26-2010, 08:10 PM

Actually, I used win mob already on the computer?? Big mistake huh? Sometimes without options so much garbage is thrown on a machine I hesitate to use the install disk. Ok, I'll start there.
Thanks
Jer

jerliz · #4 (**permalink**) 08-26-2010, 08:23 PM

Since I am not using the phone as a modem, should all the software still be installed? Or specific items? I didn't see much of a choice when the disk loaded other than to start modem link on the phone???
Jer

jerliz · #5 (**permalink**) 08-26-2010, 08:25 PM

I have an air card that I am using from Verizon. Didn't want to tie the phone up as a modem my wife also uses it??? Air card has been installed and in use for some time now
Jer

rodsmasher · #6 (**permalink**) 08-26-2010, 08:38 PM

You should have gotten 2 disks. One has verizon crap on it and the other has a user guide and Windows Mobile Device Center. pop that one in, click on setup and installation, check the appropriate box and install

jerliz · #7 (**permalink**) 08-26-2010, 08:52 PM

Rodsmasher
Second disk in bottom of box. Found it. Thanks. Got two classes to teach in the am., and so may delay the process until after school tomorrow. Let you know how it turned out. Much obliged.
Jer

mastergadgets · #8 (**permalink**) 08-26-2010, 09:07 PM

It sounds like your Imagio is set up to be only seen as a disk drive by your computer.
Go to settings, connections, USB to PC, select ActiveSync (Sync with Outlook).

jerliz · #9 (**permalink**) 08-26-2010, 10:20 PM

Bingo! That seemed to do the trick, "Mastergadgets." I am now syncing. I don't have a clue as to how that changed. I couldn't get this off my mind nor go to bed after I looking at my lessons for tomorrow. Just wanted to try and get this issue solved.

An additional question here if I might. After installing the software that came with the phone, Win Mob still shows version 6.1. ???

Should that be correct? Is 6.5 not available, possibly not in the software that came with the phone? If not there where can it be obtained? Or is that not a real advantage at this point?

Thank you again for the help

Jer

thepolishguy · #10 (**permalink**) 08-27-2010, 01:18 AM

Quote:

Originally Posted by jerliz

Bingo! That seemed to do the trick, "Mastergadgets." I am now syncing. I don't have a clue as to how that changed. I couldn't get this off my mind nor go to bed after I looking at my lessons for tomorrow. Just wanted to try and get this issue solved.

An additional question here if I might. After installing the software that came with the phone, Win Mob still shows version 6.1. ???

Should that be correct? Is 6.5 not available, possibly not in the software that came with the phone? If not there where can it be obtained? Or is that not a real advantage at this point?

Thank you again for the help

Jer

There is no Windows Mobile Device Center 6.5. 6.1 is the latest. And here is another heads up - when you go to settings/connections/usb to pc - if "enable faster data sync" is checked - WMDC never recognizes my device. That has been my experience. Not sure if that is working for other people or not.

And besides that there are plenty of times when it just randomly won't connect and i have to reset my phone or my computer or both and then it works.