Did you get an Airave? - Page 2

ppclover2 · #11 (**permalink**) 07-16-2011, 05:54 PM

i mentioned hearing about others recieving them due to poor evo3d signals and he was more than willing to give me one upon request

furiousgtz · #12 (**permalink**) 07-16-2011, 06:07 PM

I got one long time ago. I don't need it anymore I get good signal in my new apartment. Just call sprint tell them you are having signal problem in your apt/house they will send you airwave for free. You do have to return the device after you switch career or you will get charge. speak to tech support or retention. it wont hurt to tell them you have a friend who had similar problem and sprint was able to give airave.

**scrosler** · #13 (**permalink**) 07-16-2011, 06:44 PM

Quote:

Originally Posted by boe

I called because I couldn't get signal - they gave me a ticket number and I'm bringing it to a repair center today. I know someone else who can't make calls from the same location on her EVO 3D. It is frustrating to spend an hour on the phone with them and they produce nothing and now I'm going to a repair center where they'll probably give me a replacement phone which if it helps great if not that will be a lot of wasted time as you know it is never a 5 minute visit when you go to a Sprint repair center (at least not the one I go to - they alway say come back in an hour and then say so and so went on a break and didn't look at your phone yet).

Thats fucked up. I was going to ask them for one but they offered it without me saying a word.

I would call back and ask them for one before taking it to the repair center. Did you ask for one? Just like anything in customer service... Its all on who you get.

**rainfreak** · #14 (**permalink**) 07-16-2011, 07:26 PM

Quote:

Originally Posted by Compusmurf

$20 charge? What charge is that? Even the old ones only had a $4.99 charge and the new airvanas are free.

The $20 per month charge is to have up to three devices use the Airave for unlimited incoming and outgoing calls. I used it for my son and two daughters, all of whom are teenagers, to save money on my bill each month. Now that they are older and have their own accounts (or most of them), I no longer needed the Airave.

boe · #15 (**permalink**) 07-16-2011, 10:16 PM

They looked at my phone briefly and ended up giving me another phone. I should know by Tuesday if it helps or not. I have until the 29th to return my phone.

boe · #16 (**permalink**) 07-17-2011, 12:40 AM

I'm looking at my replacement phone and it is waffling between 0 bars and 3 bars just like my previous one. Anyone care to share the jist of their chat session (I don't need names) to see how I should approach this so I can try to get an airave?

**scrosler** · #17 (**permalink**) 07-17-2011, 12:43 AM

Quote:

Originally Posted by boe

I'm looking at my replacement phone and it is waffling between 0 bars and 3 bars just like my previous one. Anyone care to share the jist of their chat session (I don't need names) to see how I should approach this so I can try to get an airave?

Just call them up and say "Hey look... I am having issues with reception at my house with this phone. All my other phones work fine. I got a new phone today and its still having reception issues. I have read other people have a received a device called an Airave to help with this issue. Is something we should explore?"

Thats how I would go at it at this point. I also did not do it in chat, I did it over the phone.

boe · #18 (**permalink**) 07-17-2011, 12:45 AM

Thanks -did you make your call after hours or on a weekend or business hours on a weekday? I'm wondering if your likelyhood of getting a helpful person depends on the time you contact them.

**scrosler** · #19 (**permalink**) 07-17-2011, 12:50 AM

Quote:

Originally Posted by boe

Thanks -did you make your call after hours or on a weekend or business hours on a weekday? I'm wondering if your likelyhood of getting a helpful person depends on the time you contact them.

I doubt date and time would make a diff. I called them today right before I posted about it. That was about Noon Central time.

Compusmurf · #20 (**permalink**) 07-17-2011, 10:33 AM

Quote:

Originally Posted by rainfreak

The $20 per month charge is to have up to three devices use the Airave for unlimited incoming and outgoing calls. I used it for my son and two daughters, all of whom are teenagers, to save money on my bill each month. Now that they are older and have their own accounts (or most of them), I no longer needed the Airave.

Oh yeah, forgot about that add on service. Shoot, I've never gone over my minutes and my teen texts more than she's ever called. TG for unl. texting.

I don't think she realizes that it can be used for PHONE calls too.