Opening picture mail from TMobile phone

[Noname in HNL]

My daughter got a new phone - Motorola MOTOZINE ZN5 – from TMobile and the pictures she sends me won’t open. I could open pictures from her old TMobile phone, but the new one is a 5 megapixel camera. The picture shows up in the list, but it won’t open – just goes to a blank page like it’s trying to, then back to the list. Doesn’t matter if she makes the picture smaller – still won’t open.

I tried forwarding it to myself – to email works, to phone doesn’t. Email takes me to a link for pictures.sprintpcs.com. Properties says it’s 406x406 pixels, but the strange thing is old pictures that I could open also end up 406x406 when I forward them.

Anyone have any ideas about how to get this to work?

TIA

[popasmurfn25]

try powering down ur phone then taking out the battery for 2 minutes then try...

do you have memory room on your device?

[Noname in HNL]

main 17.6MB storage 119.48MB program, storage card 835.46MB.

Powered down and took out battery and still can't open pictures. Just hers from her new phone don't work.

[popasmurfn25]

you have a htc diamond right?

[popasmurfn25]

are you trying to open the picture from your picture mail/sms or through your file browser program?

[Noname in HNL]

Picture mail. Don't know how to see it anywhere else.

BTW it's stock if it matters.