Returning a damaged phone -- how to ensure it's completely clear of personal info?
I have deleted files from the internal storage, reflashed, and relocked a Diamond which was water damaged.
The touchscreen does not work, and I cannot get it to align correctly by trying to guesstimate the crosshair position and using a screen visualization program like My Mobiler. My concern is that profile information is still on this phone, as I didn't have a chance to reset it to stock values by using ##786#. How can I make sure it's completely and entirely wiped? |
Re: Returning a damaged phone -- how to ensure it's completely clear of personal info
hard reset it
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Re: Returning a damaged phone -- how to ensure it's completely clear of personal info
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Re: Returning a damaged phone -- how to ensure it's completely clear of personal info
hard reset on diamond:
Take out battery, replace battery (phone off) Hold volume down, center button then power (all 3 at once will put you in a screen to ask if you want... 1. press volup to restore manufacture default 2. press voldown to restore manufacture default and format moviNAND 3. press any other key to cancel. Took about 3 seconds of holding all three keys for this screen to come up.. so count to 4 let go of buttons then make your choice... |
Re: Returning a damaged phone -- how to ensure it's completely clear of personal info
I think clearing storage will do it too...
Its under start -> settings -> clear storage (WM6.1) Its under start -> settings -> system -> clear storage (wm6.5) |
Re: Returning a damaged phone -- how to ensure it's completely clear of personal info
yeah but he can't see his phone screen so we're on a guessing game.
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Re: Returning a damaged phone -- how to ensure it's completely clear of personal info
if you can start it and connect it to a computer .... dur what's the point of this topic again?
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