Phone exchange (Diamond vibrate malfunction)
I know some of you have diamonds with its vibrate motor dead. I would like to know if you have any luck replacing the phone without insurance with Sprint. The HTC exchange time is ridiculous. Any advice?
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Re: Phone exchange (Diamond vibrate malfunction)
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Re: Phone exchange (Diamond vibrate malfunction)
I did. Emailed ecare first and they told me to take it to the store, I also had them note my account. Went to sprint store and they we gonna try and charge me $50 for warranty replacement so I told them ecare waived it, they checked my account and said that it would be free. The guy tested my phone and eventually told me he would give me a new replacement.
Make sure you reflash to stock rom and radio and relock before going to sprint |
Re: Phone exchange (Diamond vibrate malfunction)
That sounds like a good idea. But two ecare rep already refused to give me a replacement for free (they did suggest to go to the store, but they assume they'll charge me for any and everything). Did they replace your device with a refurb or brand new?
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