2 Diamond problems
 

Hello everyone;

I have been coming to this forum for about a month now and I must say the wealth of information and the help offered is simply amazing! Also I have searched for answers to my problems with no luck.

Problem 1: Sprint Touch Diamond no longer vibrates. Doesn't vibrate on start up, call connect, new text message, ect. I have the boxes check in Settings > Sound > Advanced > Notifications for vibration. I did drop the phone on a wooden floor once, I have also unlocked and flashed Mighty ROM then a day later flashed back to the stock Sprint ROM. Could this be a software problem or just a result of dropping the phone?

Problem 2: I bought the phone on a Sprint upgrade in December 08. In January 09 all 3 Sprint stores in my area (3rd party stores) closed down before my 30 days were up. Now the closest Sprint store is 75 miles away. I would check every 2 days or so to see if the Touch Pro's were in yet because I wanted to upgrade before the 30 days were up. I decided to stick with the Diamond rather than drive the 75 miles to upgade after the stores in my area closed. Now on my Diamond where the Home hard key is sits about 1/32" lower than the touch screen and seems to sink lower every day. The other side with the back hard key is still flush. I did buy the $7/month Sprint insurance with the phone. Has anyone had this happen to them with the Home hard key? And does anyone think I could get the phone replaced with insurance or possibly upgraded to the Pro since the stores in my area closed before my 30 days were up? I was told by the manager of the store where I bought it that he would extend my upgrade period until he actually had the Pro's in stock.

Any advise/oppinions would be greatly appreciated!

Thank you,
Doug

Re: 2 Diamond problems
 

Wow get a warranty claim ASAP. Get it back on a stock ROM/bootloader first.

Re: 2 Diamond problems
 

The 7/mo has you covered. They will send you a phone and a prepaid shipping label to mail your old one back. However insurance will not upgrade you.

Re: 2 Diamond problems
 

For your vibration issue.

I also dropped my phone on a wooden floor and noticed immediately after that it was still vibrating, but vibrating funny.. it sounded like something had been shaken up inside and so it wasn't a steady vibration but more like..

.. vibrating with a little ball shaking back and forth inside?? haha.. does that make sense..??

so yeah, I can see how dropping it would affect whether or not it is vibrating properly.

I have since then gotten a replacement and all vibrates like it should.. :)

Re: 2 Diamond problems
 

I lost the vibrate on my phone as well. First it would just start weakening and then eventually died out. Then after a while it was like it would recharge and start working again. Use TEP. That's what I did!

Re: 2 Diamond problems
 

If you lost vibrate, I would most definately use TEP and get that sucker replaced.

The "Vibrate on Connect" feature makes my phone so much more usable!

Re: 2 Diamond problems
 

Thank you to everyone who responded!

Re: 2 Diamond problems
 

Thanks, man ... I had never tried that ... great tip.

Re: 2 Diamond problems
 

Sprint is sending a new phone in 2 days. Thanks again to all who responded! I have it back to stock ROM, should I relock it also to be safe? Can anything go wrong with the relocking process?