Error with Sprint Navagation

Mat4twamp · #1 (**permalink**) 02-24-2009, 08:37 PM

Hello all,

I am totally new to this phone technology

I thought I was pretty savy until I attempted to use this thing. Anyhow I am pretty sure this has probably been asked but I could not find it so if some one could link me or answer I would really appreciate it. I am trying to install the Sprint Navagation, I get to the screen where it asks me if I want a 24 hour sub or Month sub. I click month and then click the accept terms. I will get to like 2% and then give me a error " Error processing your request (1000) " or Invalid purchase. I attempted to talk to a sprint customer service person through chat on their website but that didn't get me anywhere. Has some one had this similar situation? Update : I ended up having to call Tele Nav and they bridged my account, guy said this would fix thing in 4-6 hours and it has been 3 days now and it still won't work. Internet works great through wi-fi or Sprint service. Have tried both.

Thanks!

Ryan

**lawmangrant** · #2 (**permalink**) 02-24-2009, 09:26 PM

Do you have navigation set up on your account (or the simply everything plan)?

That's a biggie, if they don't have your name authorized on the Sprint end, it won't work for more than 3 hours, IIRC.

Mat4twamp · #3 (**permalink**) 02-25-2009, 01:51 PM

Yes I have called sprint and they verified I have Navagation on my plan (Everything Data Plan). When I was on with the TELENAV guy he did a three party call and verified everything since they had to "bridge" my account, whatever that means. Then the guy was like everything is set up now and it will take 4-6 hours and then you should be able to access the navagation. I still get the same error, figured I would check here before having to call Sprint Tech back and spending my day on there trying to figure out whats wrong.

mulhiny · #4 (**permalink**) 02-25-2009, 02:31 PM

I don't think I'm following here. Didn't your phone come with Navigation pre-installed? I'm pretty sure all my stuff worked right out of the box.

Mat4twamp · #5 (**permalink**) 02-25-2009, 03:03 PM

Ya that is what is crazy, so I start my phone up for the first time. Navagtion works fine, About two days later (give or take) I fire it up again and now it asks me to either subscribe to a 24 hr or Month subscription. I call sprint and they are like this is a glitch in the system, just subscribe to the month and everything is fine and you will not be charged because you have the everything data plan. But when I go to subscribe to the month and click accept terms it just keeps giving me those error messages. I called sprint Tech back and the lady is dealing with TELENAV and said she will call back when they figure out what is going on.

mulhiny · #6 (**permalink**) 02-25-2009, 03:38 PM

Quote:

Originally Posted by Mat4twamp

Ya that is what is crazy, so I start my phone up for the first time. Navagtion works fine, About two days later (give or take) I fire it up again and now it asks me to either subscribe to a 24 hr or Month subscription. I call sprint and they are like this is a glitch in the system, just subscribe to the month and everything is fine and you will not be charged because you have the everything data plan. But when I go to subscribe to the month and click accept terms it just keeps giving me those error messages. I called sprint Tech back and the lady is dealing with TELENAV and said she will call back when they figure out what is going on.

Could just very well be something wrong on sprints end. Personally I don't use TeleNav anymore and don't even have it installed so I can't check it. I find Google Maps to be much better. You lose the turn by turn "talking" directions, but I could never hear them anyway, lol...