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Old 09-25-2008, 01:07 PM
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Question about Sprint Touch Diamond tech support and service

Sort of an odd question...

I purchased a NIB Touch Diamond off of ebay. Am receiving it today sometime.

Does Sprint (or do Sprint stores) offer tech support for phones if they aren't purchased through Sprint? Or, do I have to go through HTC for any warranty issues?

I purchased a BB Pearl via Radioshack online last Feb. I have taken that to a Sprint store to fix a button pad issue. No questions asked cept for my account number, etc.

Since it's branded Sprint, I'm guessing they will service or exchange if necessary? knock on wood

Thanks.
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Old 09-25-2008, 01:11 PM
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Re: Question about Sprint Touch Diamond tech support and service

well, you won't get the 30 day trial policy. radioshack is an Authorized retailer, ebay is not.
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Old 09-25-2008, 01:13 PM
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Re: Question about Sprint Touch Diamond tech support and service

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Originally Posted by shaggylive View Post
well, you won't get the 30 day trial policy. radioshack is an Authorized retailer, ebay is not.
No, I realize that. I bought outright. When I purchased a phone from RS, I was a new customer.

My question was as far as any tech service, would a Sprint store (not independent kiosk) honor the phone even though I didn't purchase through a Sprint authorized dealer? Or, do I have to go through HTC or something.
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Old 09-25-2008, 01:19 PM
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Re: Question about Sprint Touch Diamond tech support and service

if they put service on it, they service it.

that being said, there will always(anybody/any phone) be cases where they may refer you to htc for warranty repair/service
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Old 09-25-2008, 01:20 PM
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Re: Question about Sprint Touch Diamond tech support and service

Yes, I have purchased multiple devices from eBay and never had any trouble with Sprint servicing or activation.
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Old 09-25-2008, 01:21 PM
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Re: Question about Sprint Touch Diamond tech support and service

Quote:
Originally Posted by shaggylive View Post
if they put service on it, they service it.

that being said, there will always(anybody/any phone) be cases where they may refer you to htc for warranty repair/service
word. right on. Thanks for the info guys.
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