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Old 06-05-2010, 05:10 PM
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Exclamation Help Please Phone stuck with error

Hello All,

I have a Sprint HTC Diamond that is stuck on the Tri color screen:

Security Unlocked RUNNBH
DIAM500
SPL-0.57.000
MicroP-Diam (LED) vB
PSOC-Diam STAGE_EVT v20

Upgrade ROM code error
Please try again

Serial

I have done a hard reset, comes to the same screen
Did bootloader mode (PWR+VOL-+Reset) Comes to same screen
Did Triggered Bootloader (PWR+<--+VOL-+Reset) then it goes to "Loading..." and doesn't do anything after that.

I can't get it to be detected on 2 of my win7 computers.
Anyone else have this problem? Please help if possible.
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Last edited by 8rotor8; 06-05-2010 at 05:41 PM.
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Old 06-05-2010, 09:02 PM
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Re: Help Please Phone stuck with error

Maybe this will help here
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Old 06-06-2010, 12:09 AM
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Re: Help Please Phone stuck with error

thanks for the link, but i went through that whole thread and still trying to find someone that ran into this situation.
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Old 06-06-2010, 11:50 AM
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Re: Help Please Phone stuck with error

Quote:
Originally Posted by 8rotor8 View Post
thanks for the link, but i went through that whole thread and still trying to find someone that ran into this situation.
When you put the phone into bootloader, it should read "serial" at the bottom of the screen. If you plug into your computer via usb, it should change to usb. If it does ... simply flash back to the Sprint "shipped" stock rom. If it doesn't, then you might try a different usb cable or an XP computer.
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Old 06-06-2010, 03:03 PM
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Re: Help Please Phone stuck with error

thats what im trying to do now, find a Xp machine to work on it.
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Old 06-06-2010, 11:47 PM
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Re: Help Please Phone stuck with error

Quote:
Originally Posted by 8rotor8 View Post
thats what im trying to do now, find a Xp machine to work on it.
It won't be recognized by the computer. It will just say USB at the bottom once you plug it in (does not matter for Win7/Vista/XP). If it says usb, just download the stock ROM (link to page below) from the link below and double click the .exe .
http://www.htc.com/us/support/touch-...int/downloads/

^^ download
HTC Touch Diamond™ (Sprint) Maintenance Release – Version 2.00.651.7 | 04.03.2009
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Old 06-07-2010, 02:17 PM
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Re: Help Please Phone stuck with error

MODS, please close thread, I got the phone exchanged through sprint.
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