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  #1 (permalink)  
Old 03-04-2010, 11:34 PM
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"your warranty is voided because of illegal software"

So my phone stopped working and Bell says that they won't repair it due to "illegal software" being on the phone. I had WinMo 6.5.

Even if I tell them that I had another version of Windows Mobile on there how could that ever cause the phone to stop working??? It makes no sense.
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Old 03-05-2010, 12:31 AM
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Re: "your warranty is voided because of illegal software"

flash the stock rom, relock the phone then take it back.
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Old 03-05-2010, 01:05 AM
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ALWAYS flash back to the stock rom before taking your phone in for repairs! that's rule #1!
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Old 03-05-2010, 02:18 AM
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Re: "your warranty is voided because of illegal software"

the phone was completely dead!
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Old 03-05-2010, 02:35 AM
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Re: "your warranty is voided because of illegal software"

If it was dead how did they know 6.5 was on it?
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Old 03-05-2010, 03:00 AM
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Re: "your warranty is voided because of illegal software"

Quote:
Originally Posted by horndoctor View Post
If it was dead how did they know 6.5 was on it?
I don't know. I guess the internal storage is on a micro SD card slot inside and they removed it to check the files?
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Old 03-05-2010, 03:04 AM
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Re: "your warranty is voided because of illegal software"

anyways, back to my original post,

can they really deny my warranty request just because i put winmo 6.5 on it? should i deny that i did?
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Old 03-05-2010, 03:13 AM
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Re: "your warranty is voided because of illegal software"

Well...I guess they can if they choose to.
I would get it back from them and try to format internal storage and if possible reflash the shipped rom. Then, go through Asurion directly if you have the insurance or if you are still within the year warranty with htc get it repaired/replaced through them.
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Old 03-05-2010, 04:04 AM
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Re: "your warranty is voided because of illegal software"

the internal rom is attached to the phone, it is not a card inside or anything like that.

they may of got the phone to boot up and saw it had win6.5 on it. flashing a new rom is against the EULA/TOS in the contract you sign.
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Old 03-05-2010, 04:13 AM
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Well hopefully a lesson has been learned here..
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