broken htc diamond, what should i DO?

deadave · #1 (**permalink**) 12-18-2009, 10:34 PM

My lower volume button seems to be stuck like its on all the time. I am unable to change the volume to increase it. Should i go to the sprint store or the online warranty website to replace? What will they replace it with, I am happy with my diamond will they give me another diamond or something else?

**MrObvious** · #2 (**permalink**) 12-19-2009, 01:05 AM

They might give you another refurb but just make sure you flash to shipped and relock first.

**Carla** · #3 (**permalink**) 12-19-2009, 02:37 PM

Well the online self-service link is no more, so you have to go into the store. If this is really what's happening I am sure they will give you a refurb or order you one.

**CaliBoyPhillip** · #4 (**permalink**) 12-19-2009, 02:41 PM

I was offered a touch pro or another refurbished diamond i would have to wait 4 days for since they had none in stock but had a touch pro so i said yes to the touch pro

seems to be keeping me happy with all the huge memory for programs. I still have my diamond as well somewhere in my car at the moment.You are most likely going to get a diamond to be honest unless you get lucky.

deadave · #5 (**permalink**) 12-20-2009, 02:16 PM

I got even luckier. They took it to the back room and fixed it, only took them about 15 minutes.