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Old 02-12-2008, 03:25 PM
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Problem making phone calls with latest kitchen

Hi, guys!

I have a XV6700 that is loaded with the latest kitchen. My provider is Verizon. I just moved to a new house, and I am now having problems initiating calls.

Most of the time now, I will see the following message when I try to send a call:

Quote:
Cannot complete the call. The signal may be unavailable or the phone number may not be valid. Verify the number or try again later.
I have noticed that my phone is almost always in 1xRTT mode prior to initiating the call when the error occurs. If my phone is in EvDO mode when I start the call, I can usually make the call without any problems.

Also, my signal strength is usually around 3 (or more) bars in 1xRTT Mode when this occurs.

Any ideas? Is there a setting I need to change on the phone?

Thanks!

┬┐GotJazz?
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Old 02-12-2008, 06:13 PM
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Quote:
Originally Posted by ?GotJazz? View Post
Hi, guys!

I have a XV6700 that is loaded with the latest kitchen. My provider is Verizon. I just moved to a new house, and I am now having problems initiating calls.

Most of the time now, I will see the following message when I try to send a call:



I have noticed that my phone is almost always in 1xRTT mode prior to initiating the call when the error occurs. If my phone is in EvDO mode when I start the call, I can usually make the call without any problems.

Also, my signal strength is usually around 3 (or more) bars in 1xRTT Mode when this occurs.

Any ideas? Is there a setting I need to change on the phone?

Thanks!

┬┐GotJazz?
Did you do the *22899 to update your phone? Also you may want to consider upgrading your radio if you have not. Mne seems to get better reception since upgrading to Version 1.43
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Old 02-12-2008, 09:39 PM
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You may get that message with an active data connection over 1XRTT. If you try a second time, does it work?
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Old 02-13-2008, 12:11 AM
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Originally Posted by Ga. Medic View Post
Did you do the *22899 to update your phone? Also you may want to consider upgrading your radio if you have not. Mne seems to get better reception since upgrading to Version 1.43
I did a *228 earlier, and already have Radio Version 1.43 loaded. Does *22899 do something different?
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Old 02-13-2008, 12:12 AM
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You may get that message with an active data connection over 1XRTT. If you try a second time, does it work?
Trying a second time didn't make a difference. I generally had to reset my phone to get a call through.
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Old 02-13-2008, 04:58 PM
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Quote:
Originally Posted by ?GotJazz? View Post
I did a *228 earlier, and already have Radio Version 1.43 loaded. Does *22899 do something different?
My understanding is that *22899 is just an automated way of updating option 1 and option 2 at the same time. No buttons to click, just dial and the process is automatic.
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Old 02-14-2008, 12:08 PM
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JFTHOI, I tried the *22899 last night. My phone updated OK.

I saw the same error message pop up a few minutes later. My phone also showed that I was stuck in 1xRTT mode in an area that I usually see a strong EvDO signal.

Is there some setting in my phone that prevents me from initiating a call in 1xRTT mode vs. EvDO mode?
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Old 02-20-2008, 12:41 PM
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Re: Problem making phone calls with latest kitchen

I noticed that my phone is going into 1xRTT mode more frequently, and I can't do Internet Sharing or make calls when the phone starts in 1xRTT. If my phone transfers from EvDO to 1xRTT during a call, everything is fine (though I can't get Internet any data during the call).

Is this the normal operation of the phone? Is there an EPST setting I should check?

Last edited by ?GotJazz?; 02-20-2008 at 02:34 PM.
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Old 02-22-2008, 05:34 PM
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Re: Problem making phone calls with latest kitchen

have the same problems often and have to reset the phone in order to dial out. I am using the wm5 kitchen.
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