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Re: Fist issue with sprint after 7 years of service
I believe that you have 30 or 60 days to make any changes to a new sprint contract. If that doesn't work, just ask to speak to a manager and explain what is going on. If none of the other problems work then you can always file a complaint with the Better Business Bureau. It has taken a while but I have always ended up getting my way and some extras for all the work it took, plus a little apology letter.
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Re: Fist issue with sprint after 7 years of service
i had similar problem bro. not a high as your bill. wouldnt do anything for me and i went nutz. just of it they ate everything but what my original monthly charge was. please be persistant they dont want to lose you. tell them its only 200$ to drop them and theyll get there money when they get it. this is a last resort mind you! just be persistant. manager after manager. they will fix. goodluck
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Re: Fist issue with sprint after 7 years of service
Here is an update:
I called sprint again and talked to another agent very friendly by the way, they offered me the same 10% discount, but I said if they could give the 15% discount I'd consider not cancelling all 3 lines and that way my bill would be a little bit under the 129.99 promissed previously of course I was very polite and said I was not blaming the agent and it was all a missunderstanding, well they said they will have to call me back within 24 hrs with an answer. As soon as I get a response I'll give you the results. Last edited by Mendozilla; 09-14-2008 at 02:33 PM. |
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Re: Fist issue with sprint after 7 years of service
Sorry to hear that.
Yeah just keep on them. You seem like a really nice/mellow person. You'll get it fixed. If one agent won't help, hang up call back. And remember ALWAYS get the agent name/code. That way if they try to pull funny stuff you know exactly who when you call to turn them into a supervisior. |
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Re: Fist issue with sprint after 7 years of service
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Re: And that's the end of it.
I just got off the phone with Sprint and I did have better luck this time, nice gal from South Florida, this time she did offer to put me back on my original Flex and Flexibe 550 minutes shared with 3 lines for the $80.00 I was paying while she was looking for better options for me, we went over several plans and nothing was better than the $129.00, second line free and third line $19.99, she couldn't comply with the 15% discount I requested, but she offered the 10% of the bill without having to renew my contract, so that's what I accepted.
So $150.00 - $15.00 = $135.00 for 1500 minutes and all services unlimited. Now I just have to buy my wife a new Pink Palm Centro so she can take advantage of all the services...Man those chats are going to get hot! And that's the end of it. Thank you all for your help and your attention. |
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