Sprint Online ESN Swap Not Working?

[rich_e]

I've been having problems with the Sprint online ESN swap for a week now.

Last weekend I fixed up a messaging phone (Exclaim) and was able to swap it for my touch pro. I just wanted to see if the phone worked and it did. I then tried to activate my daughter's old BB Curve and the online ESN swap didn't work. I went through all the steps, enter the DEC/HEX, select account changes/options (no changes) enter email address and hit "go" it sits for a while a comes back with "Sorry. We need to assist you in activating your new phone call.... or use the chat link". I hit the chat link and the rep was able to activate the Curve without any problems. I figured maybe they need to intervene to set up the blackberry features or something. Last night I tried to reactivate my Touch Pro again and got the same error. I had to wait until today to get a hold of them via chat.

I've been able to complete the last two swaps with the Chat rep, but it's still a pain. I asked the chat rep, today, why the online swap wasn't working and all she could say was "Due to technical errors on site.".

[boredandtattooed]

didnt they just add it back to the site?? i thought it was gone for a long time.. i just recently(last few days) noticed the option again.... maybe i just was missing it this whole time too though..

[rich_e]

The site does look a little different. The ESN swap is under the Manage My Device drop-down menu that appears next to each phone on the account. I just think it's odd that it worked once but then didn't on the same day within a few hours.

[turdlarsen]

From what I gather, Blackberries and the newer smartphones released after the Touch Pro 2 cannot utilize the ESN swap. Blackberries never could use it because they operate off off their other "nextel" tech.