Quote:
Originally Posted by tri0xinn
Well.. I tried today with no luck. Cs put me on hold and told me he was gonna talk to upgrades dept.(orsomething) .. came back and told me they couldnt do it. Seems stupid they can't do this even with less than 3 weeks till real upgrade time. Might have to try the "retentions" method... but I guess I could just wait the 3 weeks...
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Yes... you weren't persistent enough.
1) The reps won't want to transfer you to retentions at first. You have to be firm.
2) Don't let the rep do the talking for you.
3 weeks is not long to wait if you don't mind to do it.